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Customer Service Representative

2 months ago

South Portland, Maine, United States OSI - Aviation & Medical Recruitment Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at OSI - Aviation & Medical Recruitment. As a Front Desk Ambassador, you will be responsible for providing exceptional guest service to our clients and partners, while also developing business and retaining clients in the specified geographic region.

Key Responsibilities
  • Ensure each and every guest has an exceptional experience
  • Answer incoming guest calls in a courteous and professional manner
  • Possess and maintain thorough knowledge of the hospitality industry
  • Negotiate agreements with guests
  • Open and close contracts, ensuring all required client paperwork is complete and accurate
  • Respond to and investigate guest inquiries, concerns, and issues in a timely and courteous manner
  • Assist guests with inquiries and concerns in a professional and friendly manner
  • Understand and communicate information regarding company products, services, and policies to new and existing clients
  • Possess and maintain thorough knowledge of our services and products
  • Perform pick-up and drop-off service for guests
  • Assist in shuttle, delivery, or logistics between locations
  • Research guests prior to their arrival and offer service upgrades
  • Use company-wide programs, sales development, prospecting projects, guest events, and reporting for group business development
  • Achieve monthly, quarterly, and annual revenue goals as outlined
  • Maintain and organize work area
  • Be in proper uniform at all times when working
  • Be ready to work at the start of scheduled shift
  • Follow lawful directions from supervisors
  • Uphold company non-disclosure and confidentiality policies and agreements
  • Work evenings, weekends, and holiday work hours as required
  • Other duties as directed
Requirements
  • Ability to work individually or within a team environment
  • High School Diploma or equivalent - College Degree Preferred
  • Must be a self-starter and proactive
  • Excellent customer service skills; commitment to excellence and high standards
  • Excellent written and verbal communication skills
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
  • Excellent problem resolution
  • Strong interpersonal skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Physical Requirements
  • Ability to stand, walk, bend, and reach for up to 8 hours
  • Ability to lift a minimum of 45 lbs without assistance
  • Ability to work in weather and elements and with varying degrees
  • Work between frequently alternating environments; inside and outside, sun light and office light
  • Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above
Benefits
  • 100% Employer Paid Medical, Dental, Vision
  • $25,000.00 Basic Employee Life/AD&D Insurance
  • Short & Long Term Disability Insurance (for those in states where it is not offered)
  • Employee Assistance Program
  • Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
  • Identity Theft Assistance Services
  • Travel Assistance through Mutual of Omaha
  • COVID19 Resources (tele-health, metal health benefits, and testing)
  • Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, Pharmacy Discount Programs through CVS & Good RX
  • 401(k) Retirement Program and Education on Financial Services
  • Supplemental Employee Spouse and Child Life
  • 2 Weeks accrued Vacation with cash out program after 1st year
  • Generous Sick and Safe accrued Pay
  • 7 Paid Holidays
  • Paid Birthday off
  • Cell Phone Pay of $40.00 a Month for hourly employees
  • $1,500.00 Retention Bonus (1 year)
  • $1,000.00 Referral Bonus Program
  • Employee Discounts for Auto Rentals (Friends & Family)
  • Employee Wholesale Auto Purchase Program
  • Perks @Work Program thousands of discounts for just about everything
  • Access to full library of online professional career training; from sales to software and nearly everything in between