Healthcare Service Operations Director

5 days ago


Houston, Texas, United States GetixHealth Full time
About the Position

We are seeking an experienced Healthcare Service Operations Director to lead our Medical Revenue Cycle team. In this role, you will be responsible for managing team performance, production, and quality. You will also assist in the preparation of monthly staff 1:1's, partner with clients to ensure highest quality service, and manage and assist staff on systems and telephony requirements.

Key Responsibilities
  • Manage team performance, production, and quality to ensure service level agreements and performance standards are met or exceeded.
  • Assist in the preparation of monthly staff 1:1's resulting in increased productivity and engagement.
  • Partner with clients to ensure highest quality service and ensure successful resolution of client concerns.
  • Manage and assist staff on systems and telephony requirements.
Requirements
  • High school diploma or college degree from an accredited college or university.
  • Two to five years industry experience in medical revenue cycle management is required. Two to three years' experience in a lead position is preferred.
  • Experience with EPIC is strongly preferred.
Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as comprehensive benefits package including health insurance, 401(k), and paid time off.



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