Member Engagement Specialist

2 weeks ago


St Louis, Missouri, United States Club Fitness Full time

Position Overview:

OUR VISION is to be the premier health and fitness provider in every community we serve.

OUR MISSION is to enhance the quality of life for everyone through fitness.

OUR VALUES Community | Action | Recognition | Experience

More than just a job, it’s a lifestyle.

As a Member Experience Associate (MEA), you will be a key contributor in creating memorable experiences that resonate with our members. At Club Fitness, every day is unique, and your role is pivotal in supporting individuals at all stages of their fitness journeys. You will collaborate with a passionate team dedicated to maintaining a Clean, Functional & Friendly environment.

Key Responsibilities:

Why You Will Enjoy Being Part of Club Fitness:

  • Supportive and Enjoyable Team: We foster a culture where fun and hard work go hand in hand, supporting each other throughout.
  • Employee Ownership: As an employee-owned organization, your voice matters. Eligible team members can earn stock through our Employee Stock Ownership Plan (ESOP).
  • Opportunities for Advancement: We believe in your growth and provide pathways for career development along with training for all team members.
  • Local Assistance: Being locally rooted means that support is readily available whenever needed.
  • Complimentary Memberships: Enjoy free access to all our club locations for you and an immediate family member.
  • Exclusive Discounts: Benefit from discounts on smoothies, beverages, snacks, and tanning services.
  • Comprehensive Benefits: Full-time employees can enroll in Medical, Dental, Life, and Voluntary disability insurance plans, along with accruing paid time off.

You Will Thrive If You Enjoy:

  • Engaging with people
  • Staying active and productive
  • Delivering outstanding customer service
  • Meeting and exceeding member expectations
  • Ensuring a Clean, Functional, and Friendly environment

Minimum Qualifications:

  • Must be 17 years of age or older
  • Previous experience in customer service or hospitality is preferred

Why You Will Enjoy Being Part of Club Fitness:

  • Supportive and Enjoyable Team: We foster a culture where fun and hard work go hand in hand, supporting each other throughout.
  • Employee Ownership: As an employee-owned organization, your voice matters. Eligible team members can earn stock through our Employee Stock Ownership Plan (ESOP).
  • Opportunities for Advancement: We believe in your growth and provide pathways for career development along with training for all team members.
  • Local Assistance: Being locally rooted means that support is readily available whenever needed.
  • Complimentary Memberships: Enjoy free access to all our club locations for you and an immediate family member.
  • Exclusive Discounts: Benefit from discounts on smoothies, beverages, snacks, and tanning services.
  • Comprehensive Benefits: Full-time employees can enroll in Medical, Dental, Life, and Voluntary disability insurance plans, along with accruing paid time off.

Club Fitness has been a cornerstone of the St. Louis community since 1983. Our commitment to enhancing the lives of our members through fitness is matched only by our dedication to our employees.

Other Duties: This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Duties and responsibilities may change at any time with or without notice.



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