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Client Engagement Specialist

2 months ago

St Louis, Missouri, United States SureCam Full time
Overview of the Role:

As a Client Engagement Specialist at SureCam, you will collaborate closely with the Head of Global Operations and the Client Success Team Lead, along with the broader Customer Success Team, to enhance the experience of our valued clients.

The Customer Success Team is dedicated to managing the complete journey of our clients, encompassing onboarding, service delivery, account expansion, and retention strategies.

Our Mission: We strive to deliver exceptional support to our clients, which includes a diverse range of commercial vehicle fleets. SureCam equips these fleets with real-time insights into driving incidents and accidents, enabling safer and more profitable operations.

Our innovative solution combines a network-connected dash cam with a comprehensive software platform, granting fleet operators immediate access to critical footage and information to reduce claims and insurance expenses while promoting safe driving practices.

Key Responsibilities:

  • Respond promptly to client inquiries and provide real-time assistance.
  • Foster cross-departmental collaborations with teams in sales, marketing, support, and development to achieve client objectives.
  • Utilize your expertise in customer success to proactively address client needs and focus on their long-term growth.
  • Troubleshoot technical issues during live calls, guiding customers through resolutions.
  • Contribute to the creation of internal and external resources as the company scales.
  • Promote a culture of customer success throughout SureCam.
  • Clearly communicate client requirements to colleagues and align on effective solutions.
  • Empower clients to maximize the use of our platform, offering troubleshooting support and future recommendations.
  • Deliver foundational training to clients via phone or webinars on software functionalities.

Qualifications:

  • Minimum of 3 years of experience in customer service, preferably in Retail, e-Commerce, Hardware/Software Support, or Call Center environments.
  • Technologically adept, with a strong comfort level using computers and a quick learning ability.
  • Excellent written and verbal communication skills.
  • Problem-solving skills and a solution-oriented approach.
  • Confidence in engaging with clients through various communication channels.
  • A genuine passion for helping others and a commitment to quality work.
  • A collaborative spirit and a desire for continuous learning.
  • A high level of ambition and a focus on career development.
  • Experience with live support tools, CRMs like Salesforce and Zendesk, and systems such as Office 365 and Slack is a plus.

Attributes of Successful Candidates:

  • Strong critical thinking abilities.
  • Exceptional communication skills.
  • Willingness to accept constructive feedback for personal growth.
  • Solution-oriented mindset.
  • Resilience and adaptability in a fast-paced environment.

Benefits:

  • Flexible work schedule, including remote work options post-onboarding.
  • Comprehensive benefits package including medical, dental, vision, and 401k.
  • Generous paid holidays and unlimited PTO.
  • Office snacks and team-building outings.

SureCam is committed to providing equal employment opportunities and fostering a diverse workplace free from discrimination and harassment.