Customer Experience Specialist
1 month ago
As a Customer Specialist at CarMax, you will play a key role in delivering an exceptional customer experience by providing guidance and support throughout the car-buying process. You will work closely with our team to ensure every customer has a positive experience, from sale to appraisal and beyond.
Key Responsibilities- Provide exceptional customer service by guiding customers through every step of the car-buying process.
- Conduct vehicle condition assessments to ensure accurate appraisals.
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Manage administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
- Create service appointments and review repair order invoices for retail service work performed.
- Demonstrate exceptional communication skills and build strong relationships with customers and colleagues.
- Display confidence in self, the product, and CarMax.
- Ability to balance customer needs with business requirements.
- Seek to fully understand and meet customer needs.
- Perform multiple duties in a high-energy, fast-paced working environment.
- Read, interpret, and transcribe data to maintain accurate records.
CarMax is a leader in the auto industry, committed to delivering honest, transparent, and high-integrity experiences to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer and welcomes applications from diverse candidates. We will consider reasonable accommodations to complete the CarMax Job Application.
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