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Customer Experience Specialist

2 months ago

Mobile, Alabama, United States Greers Market Full time
Customer Experience Specialist - Grocery Retail

**About Greer's Market**

At Greer's Market, we're dedicated to delivering exceptional customer experiences in a fast-paced grocery retail environment. As a Customer Experience Specialist, you'll play a vital role in ensuring our customers receive top-notch service, high-quality products, and a seamless shopping experience.

**Job Summary**

We're seeking an experienced Customer Experience Specialist to join our team at Greer's Market. In this role, you'll be responsible for building strong relationships with our customers, providing personalized service, and exceeding their expectations. You'll work closely with our team to maintain a clean, organized, and safe shopping environment, ensuring that our customers feel valued and appreciated. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we'd love to hear from you

**Key Responsibilities:**

* Provide exceptional customer service, responding to customer inquiries and resolving issues promptly and professionally.
* Build strong relationships with customers, understanding their needs and preferences to deliver personalized service.
* Work closely with our team to maintain a clean, organized, and safe shopping environment, adhering to company policies and procedures.
* Exceed customer expectations by going above and beyond to ensure their satisfaction.
* Collaborate with our management team to develop and implement strategies to improve customer satisfaction and loyalty.
* Maintain accurate records of customer interactions, providing feedback to management to inform business decisions.

**Requirements:**

* High school diploma or equivalent required; previous experience in a grocery retail environment preferred.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
* Strong problem-solving skills, with the ability to think critically and resolve complex issues.
* Ability to lift up to 25 pounds, stand for long periods, and move quickly and efficiently throughout the store.
* Familiarity with POS systems and ability to operate a personal shopping cart and iPad.

**Benefits:**

* Competitive salary: $45,000 - $60,000 per year, depending on experience.
* Opportunities for career advancement and professional growth.
* Comprehensive benefits package, including health, dental, and vision insurance.
* 401(k) plan with company match.
* Paid time off, including vacation and holidays.

**What We Offer:**

At Greer's Market, we're committed to creating a positive and inclusive work environment that values our employees' contributions and well-being. We offer a range of benefits and perks, including:

* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* Collaborative and supportive team environment.
* Recognition and rewards for outstanding performance.
* Ongoing training and development opportunities.

**How to Apply:**

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we'd love to hear from you Please submit your application, including your resume and a cover letter, to our online portal. We can't wait to hear from you