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Front Desk Supervisor

2 months ago


Tempe Arizona, United States Embassy Tempe Full time
Job Summary:

The Front Desk Supervisor is a key member of the Embassy Tempe team, responsible for providing exceptional guest service and ensuring a seamless experience for all hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Revenue Management: Maximize room revenue and occupancy through effective room merchandising and sales strategies.
  • Front Desk Operations: Ensure the smooth operation of the front desk, including check-in, check-out, and room assignments.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure excellent guest service and high-quality performance.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring seamless coordination and resolution of guest issues.
  • Problem-Solving: Anticipate, identify, and resolve guest complaints and issues in a professional and courteous manner.
  • Administrative Tasks: Perform administrative tasks, including data entry, reporting, and filing, as required.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field preferred.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with supervisory responsibility preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Certifications: Valid driver's license for the applicable state.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the Embassy Tempe team.
  • Professional Development: Access to training and development programs to enhance skills and knowledge.