Front Desk Representative

2 weeks ago


Tempe, Arizona, United States MCR Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest requests, including room reservations, cancellations, and modifications.
  • Maintain accurate records and reports, including guest information, room assignments, and revenue data.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest service.
  • Stay up-to-date on hotel policies, procedures, and promotions to provide guests with accurate information.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.
  • Availability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer:
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program to ensure success in the role.
  • Opportunities for professional growth and development within the company.
  • Discounts on hotel stays and other perks.


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