Technical Customer Advocate
1 week ago
**Job Requirements**
We are seeking a Technical Customer Advocate to join our team. This individual will be responsible for providing technical support to our end-users in the education sector.
Responsibilities:
- Support end-users with database and software-related issues
- Manage tickets in ServiceNow and provide assistance via phone or email
- Collaborate with programming teams to resolve complex issues
- Train customers on software applications
Requirements:
- 3+ years of experience in a customer service role
- Experience working with data processing applications
- Strong technical understanding and ability to learn platforms quickly
- Excellent communication and problem-solving skills
Compensation: $27-$31/hour
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