Client Success Associate

1 week ago


Harrison, New York, United States Insight Global Full time

**Company Overview**

At Insight Global, we value diversity and inclusion in the workplace. We strive to create an environment where everyone can bring their authentic selves to work.

Job Description:**

We are seeking a Client Success Associate to join our team. This individual will be responsible for supporting end-users in the education sector with database and software-related issues.

Responsibilities:

  • Manage tickets in ServiceNow and provide assistance via phone or email
  • Collaborate with programming teams to resolve complex issues
  • Train customers on software applications

Requirements:

  • 3+ years of experience in a customer service role
  • Experience working with data processing applications
  • Strong technical understanding and ability to learn platforms quickly
  • Excellent communication and problem-solving skills

Benefits:

  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law

Estimated Salary Range: $60,000 - $70,000 per year



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