Educational Technology Support Associate
1 week ago
**Education Technology Support Position**
We are seeking an experienced Educational Technology Support Associate to join our team at Insight Global. In this role, you will provide technical support to end-users in the education sector, focusing on database and software applications.
This is a unique opportunity to work with a dynamic company that values innovation and customer satisfaction. As a key member of our customer support team, you will be responsible for managing tickets, resolving technical issues, and providing training to customers.
**Key Requirements:**
- 3+ years of experience in a customer service role
- Experience working with HR Systems or Payroll Systems
- Strong technical understanding and ability to learn platforms quickly
- Excellent communication and customer service skills
**Benefits and Compensation:**
- A competitive salary range of $27-$31/hour
- Benefit packages starting on the 31st day of employment, including medical, dental, and vision insurance
- HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
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