Guest Services Supervisor

2 weeks ago

Los Angeles, California, United States Journal Hotels Full time
Job Overview

Position Title: Front Desk Manager

Reports to: Front Office Manager

Department: Front Office

FLSA Status: Exempt

Summary

The Front Desk Manager plays a pivotal role in overseeing the daily operations of the front office, ensuring that every guest's first impression is positive and welcoming. This position requires close collaboration with the Front Office team to maintain high standards of service and efficiency.

Key Responsibilities

  • Assist the Front Office Manager in the overall management of front office operations.
  • Oversee room management through the Opera system.
  • Coordinate staff scheduling and training initiatives.
  • Implement security measures for cash, credit, and financial transactions, ensuring compliance with hotel policies.
  • Monitor and report on departmental expenses to manage costs effectively while maintaining service quality.
  • Ensure accuracy in daily, weekly, and monthly reporting.
  • Conduct daily briefings with staff, ensuring they are informed and in proper attire.
  • Engage with guests to resolve issues and enhance satisfaction, viewing feedback as an opportunity for improvement.
  • Facilitate regular team meetings, providing guidance and recognition to foster a collaborative environment.
  • Uphold confidentiality regarding all guest and employer information.
  • Maintain a professional appearance and adhere to grooming standards.
  • Follow all operational policies and procedures.
  • Perform additional duties as assigned.

Knowledge and Skills Required

  • Strong verbal and written communication skills.
  • Comprehensive understanding of hotel operations.
  • Ability to foster teamwork and commitment to shared goals.
  • Enforce policies and procedures effectively.
  • Demonstrate sound judgment in decision-making.
  • Efficiently prioritize and manage workload.
  • Adhere to safety and security protocols.
  • Adapt to changing priorities and unexpected challenges.

Education and Experience

  • A Bachelor's Degree in a relevant field is preferred.
  • Prior experience in the hospitality industry is essential.

Supervisory Responsibilities

  • Align team objectives with company goals.
  • Guide and mentor staff to enhance recruitment and retention.
  • Support professional development through performance management.
  • Ensure exceptional teamwork and customer service standards.
  • Optimize resource allocation to meet business objectives.

Physical Requirements

This role requires the ability to sit, stand, or walk for extended periods. Employees may need to operate a computer and telephone for prolonged durations and lift objects weighing up to 50 pounds without assistance.

Qualifications

Successful candidates will demonstrate attention to detail, strong organizational skills, and the ability to multitask. Flexibility to work various shifts, including weekends and holidays, is necessary.

Language Proficiency

Effective communication skills in English are required for interactions with guests and team members.

Work Environment

Employees may be required to adapt to varying schedules based on the hotel's operational needs. Attendance at training sessions and meetings is mandatory.

This job description outlines the primary responsibilities and qualifications for the Front Desk Manager position and is not an exhaustive list of all duties that may be assigned.

Equal Opportunity Employer

  • Guest Services Supervisor

    1 week ago

    Los Angeles, California, United States Qonten Full time

    Guest Services SupervisorAs a pivotal member of our team, the Guest Services Supervisor will oversee the front desk operations to ensure that all procedures are executed in alignment with company policies. This role involves monitoring front desk agents and telephone attendants to guarantee that calls are answered promptly and that guests receive the...

  • Guest Services Supervisor

    2 weeks ago

    Los Angeles, California, United States Qonten Full time

    Guest Services SupervisorAs a pivotal member of our team, the Guest Services Supervisor will oversee the daily operations of the front desk and guest services. This role is essential in ensuring that all established protocols are adhered to, guaranteeing a seamless experience for our guests.Key Responsibilities:Monitor front desk personnel and telephone...

  • Guest Services Supervisor

    1 week ago

    Los Angeles, California, United States Qonten Full time

    Guest Services SupervisorAs a key member of the management team, the Guest Services Supervisor is responsible for overseeing the front desk operations to ensure exceptional service delivery.Key Responsibilities:Monitor front desk personnel and telephone operators to guarantee adherence to established protocols and procedures.Ensure timely response to...

  • Guest Services Supervisor

    5 days ago

    Los Angeles, California, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Kimpton Hotels & Restaurants. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms, public areas, and meeting spaces.Key ResponsibilitiesRoom Inspections: Conduct thorough...

  • Guest Services

    1 month ago

    Los Angeles, California, United States Auxiliary Services Full time

    Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that...

  • Guest Services Supervisor

    1 week ago

    Los Angeles, California, United States Qonten Full time

    Front Desk ManagerAs a Front Desk Manager, you will oversee the daily operations of the front desk team, ensuring that all procedures are followed in accordance with company policies. Your role will involve:Monitoring front desk agents and telephone attendants to guarantee timely responses and appropriate greetings.Ensuring that messages and faxes are...

  • Guest Services Supervisor Part-Time

    2 months ago

    Los Angeles, California, United States AEG Worldwide Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises,...

  • Guest Services Supervisor

    2 weeks ago

    Los Angeles, California, United States Qonten Full time

    Front Desk ManagerAs a vital member of our team, the Front Desk Manager is responsible for overseeing the front desk operations, ensuring that all procedures are executed in line with company policies and standards.Key Responsibilities:Monitor front desk staff and telephone operators to guarantee compliance with established protocols.Ensure timely response...

  • Guest Services Supervisor

    2 weeks ago

    Los Angeles, California, United States Qonten Full time

    Front Desk ManagerAs a Front Desk Manager, you will oversee the daily operations of the front desk and ensure that all procedures are followed according to company standards. Your role will involve:Monitoring front desk agents and telephone attendants to guarantee adherence to established protocols.Ensuring timely responses to calls, utilizing appropriate...

  • Guest Services Supervisor

    1 week ago

    Los Angeles, California, United States Palihouse Full time

    FRONT DESK MANAGER | PALIHOUSE WEST HOLLYWOODPOSITION OVERVIEW The Front Desk Manager is responsible for supervising the Front Desk operations, collaborating with the Property Maintenance Team, and managing Overnight Agents. This role ensures the hotel operates at a level that not only meets but exceeds guest expectations. The manager will focus on...

  • Guest Service Associate

    1 week ago

    Los Angeles, California, United States Crescent Services Full time

    Become a part of Crescent ServicesAre you dedicated to delivering outstanding service to our patrons? We are in search of enthusiastic individuals to fill the role of Guest Service Associate within our organization. As a vital member of our staff, your responsibilities will include efficiently taking and serving customer orders in accordance with our service...

  • Guest Services Supervisor

    1 week ago

    Los Angeles, California, United States Palihouse Full time

    FRONT DESK MANAGER | PALIHOUSE WEST HOLLYWOODPOSITION OVERVIEW The Front Desk Manager is responsible for supervising the Front Desk operations, Property Maintenance Team, and Overnight Agents. This role ensures the hotel operates at a level that meets and surpasses guest expectations. The manager will foster a positive work environment by engaging,...

  • Guest Services Supervisor

    2 weeks ago

    Los Angeles, California, United States Palihouse Full time

    FRONT DESK MANAGER | PALIHOUSE WEST HOLLYWOODPOSITION OVERVIEW The Front Desk Manager is responsible for overseeing the Front Desk operations, Property Maintenance Team, and Overnight Agents. This role ensures the hotel operates at a level that meets and surpasses guest expectations. The manager will foster a positive environment by developing, engaging, and...

  • Guest Services Supervisor

    2 weeks ago

    Los Angeles, California, United States Remington Full time

    Job OverviewKey ResponsibilitiesDevelop and manage staff schedules while ensuring efficient distribution of tasks across all departments.Conduct daily inspections of guest accommodations and communal spaces to verify compliance with company cleanliness standards.Facilitate training for new hires and provide continuous development opportunities for existing...

  • Guest Services Supervisor

    2 weeks ago

    Los Angeles, California, United States LA Ventures PUMP IT UP Full time

    Position OverviewWe are looking for a skilled and meticulous Front Desk Manager to manage administrative operations and ensure seamless functionality within our children's entertainment facility, with a particular emphasis on overseeing birthday celebration venues.This role encompasses a variety of responsibilities, including:Administrative Oversight:...

  • Guest Services Representative

    2 weeks ago

    Los Angeles, California, United States Azul Hospitality Full time

    POSITION OVERVIEWDeliver exceptional service in a courteous, professional, and efficient manner, performing a variety of tasks primarily focused on guest satisfaction, including but not limited to; check-in, check-out, and financial transactions, thereby enhancing the overall guest experience.Key Responsibilities1. Warmly greet and welcome guests upon their...

  • Guest Services Representative

    2 weeks ago

    Los Angeles, California, United States The Hollywood Roosevelt Full time

    Position Title: Front Desk AgentDepartment: Front OfficeReports To: Front Office ManagerFLSA Status: Non-ExemptAbout The Hollywood RooseveltWith a rich history dating back to the Golden Era, The Hollywood Roosevelt stands as a landmark on the Hollywood Walk of Fame, embodying the essence of classic Hollywood. Established in 1927, this iconic hotel has...

  • Guest Services Ambassador

    10 hours ago

    Los Angeles, California, United States Aeg Worldwide Inc Full time

    About AEG Worldwide Inc.AEG Worldwide Inc. is a leading entertainment company that has been a driving force in the industry for over 20 years. With a portfolio of iconic venues, marquee music brands, and premier ticketing platforms, we deliver unforgettable experiences to millions of guests worldwide.About Crypto.com ArenaCrypto.com Arena, a state-of-the-art...

  • Guest Services Representative

    2 weeks ago

    Los Angeles, California, United States Azul Hospitality Full time

    POSITION OVERVIEWProvide exceptional service in a friendly, professional, and efficient manner, performing a variety of tasks primarily focused on guest needs, including registration, checkout, and payment processing, thereby enhancing the overall guest experience.Key Responsibilities1. Welcome and greet guests upon their arrival.2. Manage the registration...

  • Guest Services Representative

    2 weeks ago

    Los Angeles, California, United States The Hollywood Roosevelt Full time

    Position Title: Front Desk AgentDepartment: Front OfficeReports To: Front Office ManagerFLSA Status: Non-ExemptAbout The Hollywood RooseveltSteeped in history and located on the iconic Hollywood Walk of Fame, The Hollywood Roosevelt is a legendary hotel that embodies the essence of classic Hollywood. Established in 1927, this hotel has welcomed numerous...