Guest Services Supervisor
2 weeks ago
Front Desk Manager
As a Front Desk Manager, you will oversee the daily operations of the front desk and ensure that all procedures are followed according to company standards. Your role will involve:
- Monitoring front desk agents and telephone attendants to guarantee adherence to established protocols.
- Ensuring timely responses to calls, utilizing appropriate greetings, and managing messages and faxes efficiently.
- Addressing guest complaints and issues with professionalism and courtesy, ensuring proper follow-up.
This position requires a high school diploma or GED, along with a minimum of two years of experience in guest services or a related field. You will be responsible for:
- Managing day-to-day operations and supporting the Front Office Manager in maintaining smooth operations.
- Conducting regular checks to ensure front desk staff are performing their duties effectively.
- Recruiting, training, and motivating team members to uphold service excellence.
Additionally, you will handle cash transactions and maintain accountability for the front desk's financial operations. This role is crucial in directing and coordinating activities within the front desk, reservations, and guest services departments.
For further details about this position, please refer to the relevant company resources.
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Guest Services Supervisor
1 week ago
Los Angeles, California, United States Qonten Full timeGuest Services SupervisorAs a pivotal member of our team, the Guest Services Supervisor will oversee the front desk operations to ensure that all procedures are executed in alignment with company policies. This role involves monitoring front desk agents and telephone attendants to guarantee that calls are answered promptly and that guests receive the...
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Guest Services Supervisor
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Los Angeles, California, United States Qonten Full timeGuest Services SupervisorAs a pivotal member of our team, the Guest Services Supervisor will oversee the daily operations of the front desk and guest services. This role is essential in ensuring that all established protocols are adhered to, guaranteeing a seamless experience for our guests.Key Responsibilities:Monitor front desk personnel and telephone...
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Guest Services Supervisor
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Los Angeles, California, United States Qonten Full timeGuest Services SupervisorAs a key member of the management team, the Guest Services Supervisor is responsible for overseeing the front desk operations to ensure exceptional service delivery.Key Responsibilities:Monitor front desk personnel and telephone operators to guarantee adherence to established protocols and procedures.Ensure timely response to...
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Guest Services Supervisor
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Los Angeles, California, United States Qonten Full timeFront Desk ManagerAs a Front Desk Manager, you will oversee the daily operations of the front desk team, ensuring that all procedures are followed in accordance with company policies. Your role will involve:Monitoring front desk agents and telephone attendants to guarantee timely responses and appropriate greetings.Ensuring that messages and faxes are...
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Guest Services Supervisor
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Los Angeles, California, United States Qonten Full timeFront Desk ManagerAs a vital member of our team, the Front Desk Manager is responsible for overseeing the front desk operations, ensuring that all procedures are executed in line with company policies and standards.Key Responsibilities:Monitor front desk staff and telephone operators to guarantee compliance with established protocols.Ensure timely response...
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Guest Services Supervisor
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