Patient Service Representative Float
3 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative Float to join our team at Intermountain Healthcare. As a Patient Service Representative Float, you will be responsible for providing exceptional patient service, ensuring accurate and timely processing of patient accounts, and maintaining a high level of customer satisfaction.
Key Responsibilities- Greets patients, answers phones, takes messages, and provides necessary information while documenting all interactions accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
- Registers patients, confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system.
- Obtains copies of insurance cards, forms of ID, and signature(s) on all required forms, verifies information on appropriate accounts, and determines insurance coordination of benefits and pre-certification/prior-authorization.
- Informs self-pay patients of liability due and prepayment requirements, prepares estimates of procedures, calculates advance payment requirements, and refers potentially eligible patients to financial counseling and/or contract eligibility vendor(s).
- Collects patient payments, provides accurate receipts, posts payments in system, and reconciles receipts with cash collected.
- Maintains department and/or individual work queues and reports as required.
- Promotes mission, vision, and values of Intermountain Healthcare and abides by service behavior standards.
- One year of customer service experience involving interactions with customers in person and by phone.
- Professional manner and strong interpersonal and communication skills.
- Demonstrated basic computer skills and data entry.
- High school diploma or GED.
This position is located at the Advanced Medical Pavilion in Grand Junction, Colorado. The scheduled weekly hours are 40 hours.
We offer a competitive hourly rate of $16.83 - $21.88, depending on experience. Intermountain Healthcare is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.
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Grand Junction, Colorado, United States Intermountain Health Full time{"title": "Patient Service Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Advanced Medical Pavilion in Grand Junction, Colorado. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless...
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