Customer Service Team Lead

4 weeks ago


Madison, Wisconsin, United States Floor & Decor Full time
Customer Service Supervisor Role at Floor & Decor

Floor & Decor is seeking a Customer Service Supervisor to lead our customer service team. As a key member of our team, you will be responsible for providing direction to customer service associates to ensure a high level of customer satisfaction.

Key Responsibilities:
  • Provide guidance and support to customer service associates to ensure excellent customer service
  • Process customer transactions, including refunds and exchanges
  • Demonstrate a thorough understanding of customer service procedures and policies
  • Work collaboratively with the sales team to ensure a seamless customer experience

Floor & Decor is a dynamic and growing company that values its employees and customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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