Patient Service Representative

4 hours ago


Dayton, Ohio, United States Community Health Centers of Greater Dayton Full time
Job Title: Patient Service Representative - Centralized Scheduling

Community Health Centers of Greater Dayton is seeking a highly skilled Patient Service Representative to join our Centralized Scheduling Department. As a key member of our team, you will be responsible for scheduling appointments for patients, ensuring seamless communication, and providing exceptional customer service.

Key Responsibilities:
  • Schedule Appointments: Coordinate patient appointments with healthcare providers, ensuring accurate and timely scheduling.
  • Communicate Effectively: Respond to patient inquiries, address concerns, and provide clear information about appointment details.
  • Manage Patient Information: Accurately enter and update patient demographic data, insurance information, and medical history.
  • Reminders and Notifications: Send reminders to patients about upcoming appointments and provide notifications for rescheduled or cancelled appointments.
  • Team Collaboration: Work closely with healthcare providers, staff, and other departments to ensure smooth operations and excellent patient care.
Requirements:
  • High School Diploma or Equivalent: Required.
  • Customer Service Experience: One year of experience in customer service or a related clinical environment.
  • Medical Terminology: Working knowledge of medical terminology and healthcare concepts.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with diverse patient populations.
What We Offer:

Community Health Centers of Greater Dayton is committed to providing a supportive and inclusive work environment. As a Patient Service Representative, you will have the opportunity to make a meaningful difference in the lives of our patients and contribute to the success of our organization.



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