Technical Support Specialist
3 weeks ago
At PPS-HPS, we are seeking a highly skilled Technical Support Specialist to join our team.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and other communication channels.
- Diagnose and resolve technical issues related to our products and services.
- Collaborate with the Engineering and Sales departments to ensure customer satisfaction.
- Work on the shop floor in Assembly and Shipping to gain product knowledge.
- Document support calls and maintain accurate records.
Requirements:
- High school education or equivalent.
- Minimum 1-year call center/customer service experience.
- Technical/diagnostic ability and analytical skills.
- Excellent communication and interpersonal skills.
- Attention to detail and problem-solving skills.
What We Offer:
- A competitive salary range of $18.00-$20.00 to start.
- Future potential for advancement.
- A dynamic and supportive work environment.
Why Join Us:
At PPS-HPS, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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