Technical Support Specialist

3 weeks ago


Wadsworth, Ohio, United States PPS-HPS Full time
Job Description

At PPS-HPS, we are seeking a highly skilled Technical Support Specialist to join our team.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and other communication channels.
  • Diagnose and resolve technical issues related to our products and services.
  • Collaborate with the Engineering and Sales departments to ensure customer satisfaction.
  • Work on the shop floor in Assembly and Shipping to gain product knowledge.
  • Document support calls and maintain accurate records.

Requirements:

  • High school education or equivalent.
  • Minimum 1-year call center/customer service experience.
  • Technical/diagnostic ability and analytical skills.
  • Excellent communication and interpersonal skills.
  • Attention to detail and problem-solving skills.

What We Offer:

  • A competitive salary range of $18.00-$20.00 to start.
  • Future potential for advancement.
  • A dynamic and supportive work environment.

Why Join Us:

At PPS-HPS, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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