Client Support Specialist
2 weeks ago
Full-time
Enthusiast Auto Holdings, a leading retailer in automotive parts and accessories, is seeking dedicated individuals to become part of our team, assisting customers in our Inbound Call Center Customer Service Division. Our achievements are fueled by a dynamic group of professionals committed to delivering exceptional service to our clients by embodying our core values of Communication, Transparency, Collaboration, Trust, and Respect.
- $500 Employee Referral Bonus Awards
- Monthly employee recognition awards of Visa gift cards
- Company double-digit revenue growth
- Opportunities for advancement
- Enjoyable work environment
Daily Responsibilities:
- Providing our customers with a premier experience
- Call Center Duties - managing inbound phone calls, chats, and emails
- Addressing customer order concerns (Returns, warranty, tech support)
- Order Verification and Payment Assistance
- Data entry tasks
- Additional responsibilities as needed
- Delivering every customer a premier experience
- Embodying our values in all interactions.
- Communication - Transparency - Collaboration - Trust - Respect
- Creating lasting, positive impressions with every customer interaction to foster brand loyalty and trust.
- Meeting Contact Center objectives:
- 1.5% Abandon rate (phones)
- 30 second wait times (phones)
- 3-hour response times (email/indirect messages)
Preferred Qualifications:
- 1-2 years of relevant Customer Service experience
- Strong internet and computer skills
- Excellent problem-solving and organizational abilities
- Basic knowledge of vehicles
$17.50
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