Athletic Trainer/DME Field Service Representative

3 days ago

Palo Alto, California, United States Enovis Full time
Job Title: Field Service Representative

At Enovis, we are committed to delivering exceptional patient care and outcomes through our innovative medical technology solutions. As a Field Service Representative, you will play a critical role in helping us achieve this mission by providing expert support and education to healthcare professionals and patients.

Key Responsibilities:
  • Provide application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
  • Offer routine customer service to patients, physicians, physician assistants, and other clinical staff.
  • Manage inventory and participate in required audits.
  • Verify patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
  • Serve as a liaison between the customer, Enovis, and the Sales Team.
  • Adhere to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
Requirements:
  • A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
  • Minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience, required.
  • Bachelor's Degree in a related field.
  • Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
  • Must possess a valid Driver's License and current automobile insurance.
Preferred Qualifications:
  • Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
Work Environment | Physical Demands:
  • Provides patient care in physician's offices, hospitals, patient homes, and/or clinics, etc.
  • This job involves potential exposure to airborne and bloodborne pathogens.
  • Physical Demands: Must frequently lift and/or move up to 20 pounds.
  • Travel Requirements: Requires travel up to 50% of the time, but overnight travel is not required.

Enovis is an equal employment opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, spending and savings accounts, 401(k) plan, vacation, sick leave, and holidays. We are committed to creating a workplace that is inclusive and respectful of all employees.

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