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Workforce Management Director

2 months ago

Cedar Rapids, Iowa, United States Transamerica Full time
About the Role

We are seeking a highly skilled Workforce Management Director to join our team at Transamerica. As a key member of our operations leadership team, you will be responsible for developing and implementing strategic workforce management initiatives that drive business results and improve employee engagement.

Key Responsibilities
  • Formulate and execute a workforce management strategy that aligns with operational and business objectives.
  • Allocate staff resources to meet varying operational demands and make decisions on budget adjustments to stay within financial targets.
  • Take a proactive role in recommending and leading strategic initiatives with operations leaders, reporting and analytics teams, and other enterprise support functions.
  • Conduct analysis on business events and historical patterns in work volumes and staff levels trends to produce volume and staffing forecasts and make decisions on staffing levels and training needs.
  • Coach and mentor staff and operational management on workforce tools, methods, and best practices. Provide staff with development opportunities.
  • Facilitate planning processes on a daily, weekly, monthly, and annual basis; provide insight and recommendations on load balancing and augmentation strategies to meet service objectives and manage costs.
  • Develop and lead initiatives leveraging technology and conduct in-depth analysis to deliver forecasting, planning, intraday management, and performance capabilities data for operations leadership.
  • Collaborate with frontline managers on intraday and change management processes; recommend actionable adjustments to meet service objectives.
  • Lead review sessions with management to evaluate work volumes, service levels, production results, and drivers; develop and present recommendations for improvement action plans.
  • Initiate performance improvement projects based on workforce metrics and operational needs.
Requirements
  • Bachelor's degree in a business field or equivalent experience.
  • Eight years of progressive experience in workforce management, including supervisory/management roles.
  • Leadership, decision making, and problem solving skills.
  • Ability to communicate and present information to all levels of the organization.
  • Analytical skills to collect/organize data and apply tangible solutions to business concepts.
  • Ability to manage and prioritize initiatives.
  • Proficiency in MS Word and PowerPoint, with advanced skills in MS Excel.
Preferred Qualifications
  • Experience with SQL, Tableau, Power BI.
Working Conditions
  • Office or hybrid office/remote environment.