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Front Desk Supervisor

2 months ago


Upper Marlboro, Maryland, United States Tharaldson Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating the daily activities of the hotel and providing exceptional customer service to our guests.

Key Responsibilities
  • Coordinate front office activities and ensure seamless operations
  • Provide training and support to front desk staff
  • Assist in scheduling and staffing front desk personnel
  • Maintain accurate records and reports
  • Correspond with group and travel agents
  • Assist with sales and marketing efforts
  • Assign duties and observe performance
  • Answer guest inquiries and resolve issues
  • Perform functions of the General Manager in their absence
Requirements
  • One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups
  • Ability to calculate figures and amounts, and deal with problems involving several concrete variables
Competencies
  • Problem Solving: Identifies and resolves problems in a timely manner
  • Customer Service: Manages difficult customer situations and responds promptly to customer needs
  • Interpersonal: Maintains confidentiality and contributes to building a positive team spirit
  • Oral Communication: Responds well to questions and demonstrates group presentation skills
  • Team Work: Contributes to building a positive team spirit
  • Written Communication: Writes clearly and informatively
  • Managing People: Makes self available to staff and continually works to improve supervisory skills
  • Organizational Support: Follows policies and procedures
  • Adaptability: Adapts to changes in the work environment
  • Attendance/Punctuality: Is consistently at work and on time
  • Dependability: Commits to long hours of work when necessary
  • Initiative: Asks for and offers help when needed
  • Planning/Organizing: Prioritizes and plans work activities
  • Professionalism: Treats others with respect and consideration
  • Quality: Demonstrates accuracy and thoroughness
  • Quantity: Meets productivity standards
  • Diversity: Shows respect and sensitivity for cultural differences
  • Safety & Security: Observes safety and security procedures