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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating the daily activities of the hotel and providing exceptional customer service to our guests.
Key Responsibilities- Coordinate front office activities and ensure seamless operations
- Provide training and support to front desk staff
- Assist in scheduling and staffing front desk personnel
- Maintain accurate records and reports
- Correspond with group and travel agents
- Assist with sales and marketing efforts
- Assign duties and observe performance
- Answer guest inquiries and resolve issues
- Perform functions of the General Manager in their absence
- One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training
- Ability to read and interpret documents, write routine reports, and speak effectively before groups
- Ability to calculate figures and amounts, and deal with problems involving several concrete variables
- Problem Solving: Identifies and resolves problems in a timely manner
- Customer Service: Manages difficult customer situations and responds promptly to customer needs
- Interpersonal: Maintains confidentiality and contributes to building a positive team spirit
- Oral Communication: Responds well to questions and demonstrates group presentation skills
- Team Work: Contributes to building a positive team spirit
- Written Communication: Writes clearly and informatively
- Managing People: Makes self available to staff and continually works to improve supervisory skills
- Organizational Support: Follows policies and procedures
- Adaptability: Adapts to changes in the work environment
- Attendance/Punctuality: Is consistently at work and on time
- Dependability: Commits to long hours of work when necessary
- Initiative: Asks for and offers help when needed
- Planning/Organizing: Prioritizes and plans work activities
- Professionalism: Treats others with respect and consideration
- Quality: Demonstrates accuracy and thoroughness
- Quantity: Meets productivity standards
- Diversity: Shows respect and sensitivity for cultural differences
- Safety & Security: Observes safety and security procedures