Front Desk Associate

4 months ago

Marlboro, United States PM Pediatric Care Full time

COVID-19 Vaccination Requirement:

As a healthcare organization, we believe that vaccination against COVID-19, and other diseases, is critical in protecting our people and our patients. As a matter of Company policy, all new and rehires are required to be vaccinated against COVID-19 prior to commencing employment.

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Summary
The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Greets families professionally both in person and on the phone.
  • Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
  • Accesses empathy and active listening in difficult interpersonal situations
  • Supports patient care quality initiatives as directed
  • Coordinates escalations and urgent issues to ensure timely and complete resolutions
  • Collaborates and communicates with site leadership to facilitate management of complex patient issues
  • Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
  • Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
  • Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
  • Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
  • Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
  • Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
  • Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
  • Executes other duties as assigned
Qualifications
  • Team player that can function independently in a fast-paced environment
  • Intermediate skills with Microsoft Office Suite.
  • Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason
  • Excellent customer service and telephone skills
  • Strong verbal and written communication skills
  • Professional and friendly demeanor
  • Quality focused and detail oriented
  • Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
  • Outstanding time management, organizational, and critical thinking skills
  • Superior situational awareness and ability to successfully react to urgent situations
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred
  • Socially perceptive and ability to relate to children and how they interact with their families
  • Comfortability with routinely shifting demands
  • Navigate multiple computer systems
  • Prior Front Desk, concierge, customer service or other hospitality experience preferred.
  • High school diploma or GED

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

  • Front Desk Associate

    1 month ago

    Marlboro, New Jersey, United States PM Pediatric Care Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at PM Pediatric Care. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and families, while also ensuring the smooth operation of our medical office.Key ResponsibilitiesGreets...

  • Full-Time Front Desk Associate

    7 months ago

    Marlboro, United States Immediate Care Walk In Management LLC Full time

    Position : Front Desk Associate Reports to : Office Manager Summary : The Front Desk Associate greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks. Job Duties and Responsibilities : •Greet, register, instruct, and provide...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Largo Residence Inn by Marriott Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Largo Residence Inn by Marriott. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key Responsibilities:Provide top-notch customer service to guests, responding...

  • Healthcare Receptionist

    1 month ago

    Upper Marlboro, Maryland, United States PRESTIGE HEALTHCARE RESOURCES INC Full time

    Job Title: Front Desk ReceptionistJob Summary:Prestige Healthcare Resources Inc is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a vital member of our behavioral health team, you will be responsible for delivering exceptional customer service while ensuring clinic workflow efficiency.Key Responsibilities:Provide...

  • Customer Service Representative

    2 months ago

    Upper Marlboro, United States GovernmentJobs.com Full time

    Government Jobs - Seasonal - See Position Description The Maryland-National Capital Park and Planning Commission, Prince George's County, Parks and Recreation, Aquatics and Athletic Facilities Division is seeking Customer Service Representatives for the Tucker Road Ice Rink. Candidates will responsible for the operation of the front desk. Knowledge of...

  • Front Office

    6 months ago

    Upper Marlboro, United States Staff My Agency Full time

    Barry Pope - State Farm Agency, located in Upper Marlboro, MD is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set. If you have a talent for customer care and understand the needs and...

  • Weis2Go Sales Associate

    2 weeks ago

    Upper Marlboro, United States WEIS LLC Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:5715 Crain HighwayJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Associate is responsible for the functions below,...

  • Weis2Go Sales Associate

    1 week ago

    Upper Marlboro, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 5715 Crain Highway Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Associate is responsible for the functions below, in...

  • Weis2Go Sales Associate

    2 weeks ago

    Upper Marlboro, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 5715 Crain Highway Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Associate is responsible for the functions...

  • Operations Manager

    2 weeks ago

    Upper Marlboro, United States Tharaldson Hospitality Full time

    Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service...

  • Operations Manager

    2 weeks ago

    Upper Marlboro, United States Tharaldson Hospitality Full time

    Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service...

  • PT Customer Service Leader

    2 months ago

    Upper Marlboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 202406_external_USA-MD-Upper-Marlboro Address: USA-MD-Upper Marlboro-9500 Se Crain Hwy Store Code: Store 01414 Front End (7223371) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • Customer Service Leader

    1 month ago

    Upper Marlboro, Maryland, United States Food Lion Full time

    Job Summary:As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...

  • PT Customer Lead

    3 months ago

    Upper Marlboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 66058_external_USA-MD-Upper-Marlboro Address: USA-MD-Upper Marlboro-9500 Se Crain Hwy Store Code: Store 01414 Front End (7223371) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Operations Manager

    4 days ago

    Upper Marlboro, United States Tharaldson Hospitality Full time

    Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service...

  • Customer Service Representative

    3 weeks ago

    Upper Marlboro, Maryland, United States Food Lion Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • PT Courtesy Clerk-Bundler

    3 weeks ago

    Upper Marlboro, United States Giant Food Full time

    Category/Area of Expertise: Retail Store Positions Job Requisition: 302025_external_USA-MD-Upper-Marlboro Address: USA-MD-Upper Marlboro-5700 Southeast Crain Hg Store Code: GF - Store Admin (2501244) Who is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as...

  • PT Courtesy Clerk-Bundler

    3 weeks ago

    Upper Marlboro, United States Giant Food Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 300311_external_USA-MD-Largo Address: USA-MD-Largo-10480 Campus Way South Store Code: GF - Store Admin (2501210) Who is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia...

  • PT Courtesy Clerk-Bundler

    1 week ago

    Upper Marlboro, United States Giant Food Full time

    Category/Area of Expertise: Retail Store Positions Job Requisition: 302025_external_USA-MD-Upper-Marlboro Address: USA-MD-Upper Marlboro-5700 Southeast Crain Hg Store Code: GF - Store Admin (2501244) Who is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as...

  • Dishwasher - 1st Shift

    3 weeks ago

    Upper Marlboro, United States The Sky Bridge at Town Center-Largo Full time

    WatermarkRetirement Communities is one of the Top 25 Best Workplaces in Senior Housingfor Independent Living, Assisted Living, Memory Care, Skilled Nursing and HomeHealthcare. For over 30 years, we've been a company that celebrates people,their stories, and their meaningful interactions-because every interactionmatters! Watermark is focused on keeping our...