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Sales and Service Representative

2 months ago

Flagstaff, Arizona, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
    • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
  • Sales and Merchandising
    • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Lift boxes from the truck and receiving area, place and arrange items on shelves and racks, and unloading freight from the truck and sorting it according to company procedures.
    • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Store Operations
    • Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance, including cutting counter accuracy, remnants, damages, and inventory management.
    • Work with store management to identify opportunities to drive the business and increase sales/profit.

Requirements

  • Education
    • High School Diploma or equivalent
  • Experience
    • 1+ years of supervisory experience in a customer-centric environment
    • 2-3+ years of retail supervisory experience preferred

Physical Requirements

  • Stand during an entire shift (other than normal break time)
  • Continuously walk around all areas of the store throughout shift
  • Read written instructions, reports, and other information on paper and computer screens
  • Orally communicate with customers and other team members on a consistent basis throughout their shift
  • Input data on computer keyboard and handheld units
  • Use 2-way radios (hear incoming messages and provide verbal response)
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
  • Lift, place, and arrange items on shelves and racks
  • Bend down and reach above head
  • Climb and descend ladder
  • Individually lift up to 49 pounds, and group lift up to 97 pounds

Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including days, evenings, weekends, overnight shifts, and holidays.

Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including days, evenings, weekends, overnight shifts, and holidays.

Benefits

  • Medical, Dental, and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount