Automotive Service Advisor
3 days ago
At Cocoa Hyundai, we are seeking a highly motivated and experienced Automotive Service Advisor to join our team. As a key member of our service department, you will play a crucial role in ensuring our customers receive exceptional service and support.
Responsibilities:- Customer Consultation: Greet and consult with customers to understand their needs and arrange for appropriate service.
- Service Coordination: Serve as the primary point of contact for all automotive service and repair matters.
- Repair Consultation: Consult with mechanics about necessary repairs and possible alternatives to expensive work.
- Sales and Upselling: Sell additional needed services to customers.
- Service Delivery: Set and manage expectations for service delivery for both customers and mechanics.
- Communication: Continuously update customers on repair needs and completion times.
- Invoice Verification: Verify that the final invoice reconciles with the work performed on the repair order.
- Experience: One year of dealership Service Advisor experience is required.
- Customer Satisfaction: A proven track record of achieving exceptional customer satisfaction is essential.
- Driver's License: A valid driver's license and good standing are required.
- Integrity: Personal and professional integrity is a must.
- Career Ambition: A desire for a long-term career with a growing organization is necessary.
- CDK Experience: CDK experience is highly preferred.
- Competitive Pay: A progressive and competitive pay plan is offered.
- Mentorship: A strong mentorship program is available to help you gain the experience you need to progress your career.
- Growth Opportunities: Excellent opportunities for growth and internal promotions are available.
- Training and Education: Ongoing training and education are provided.
- Employee Discounts: Employee purchase and service discounts are available.
- Insurance Benefits: Full insurance benefit options, including medical, dental, vision, life, disability, and accident insurance, are offered.
- Paid Time Off: Paid sick time and paid vacation are provided.
- Retirement Plan: A 401(k) plan is available.
- Team Environment: A team-oriented, professional, and fun work environment is guaranteed.
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