Automotive Service Advisor

3 days ago

Cocoa, Florida, United States Cocoa Hyundai Full time
Automotive Service Advisor

At Cocoa Hyundai, we are seeking a highly motivated and experienced Automotive Service Advisor to join our team. As a key member of our service department, you will play a crucial role in ensuring our customers receive exceptional service and support.

Responsibilities:
  • Customer Consultation: Greet and consult with customers to understand their needs and arrange for appropriate service.
  • Service Coordination: Serve as the primary point of contact for all automotive service and repair matters.
  • Repair Consultation: Consult with mechanics about necessary repairs and possible alternatives to expensive work.
  • Sales and Upselling: Sell additional needed services to customers.
  • Service Delivery: Set and manage expectations for service delivery for both customers and mechanics.
  • Communication: Continuously update customers on repair needs and completion times.
  • Invoice Verification: Verify that the final invoice reconciles with the work performed on the repair order.
Qualifications:
  • Experience: One year of dealership Service Advisor experience is required.
  • Customer Satisfaction: A proven track record of achieving exceptional customer satisfaction is essential.
  • Driver's License: A valid driver's license and good standing are required.
  • Integrity: Personal and professional integrity is a must.
  • Career Ambition: A desire for a long-term career with a growing organization is necessary.
  • CDK Experience: CDK experience is highly preferred.
Benefits:
  • Competitive Pay: A progressive and competitive pay plan is offered.
  • Mentorship: A strong mentorship program is available to help you gain the experience you need to progress your career.
  • Growth Opportunities: Excellent opportunities for growth and internal promotions are available.
  • Training and Education: Ongoing training and education are provided.
  • Employee Discounts: Employee purchase and service discounts are available.
  • Insurance Benefits: Full insurance benefit options, including medical, dental, vision, life, disability, and accident insurance, are offered.
  • Paid Time Off: Paid sick time and paid vacation are provided.
  • Retirement Plan: A 401(k) plan is available.
  • Team Environment: A team-oriented, professional, and fun work environment is guaranteed.

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