Electric Vehicle Field Service Technician
2 months ago
Overview
Orange EV LLC is seeking a highly skilled Electric Vehicle Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing field service activities for all local Orange EV vehicles.
Key Responsibilities
- Diagnose and Repair: Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
- Represent the Company: Represent Orange EV in the utmost professional manner.
- Utilize Remote Monitoring System: Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
- Accurate Record Keeping: Accurately record all service activity in the service record-keeping system.
- Customer Communication: Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
- Logistics and Planning: Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing.
- Conversion Vehicle Evaluation: Evaluate conversion vehicle candidates and prepare thorough reports on the condition.
- Support and Training: Support Customer Technicians and Third-Party Service Providers with ancillary repairs, deliver operator and maintenance training, and provide sales and business development support.
- Travel and Training: Travel as required for initial training and to ensure service team goals and customer needs are met.
Requirements
- Education: High School Diploma; related technical degree preferred.
- Experience: 1 or more years experience in automotive or electrical industries.
- Technical Skills: Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.
- Customer Service: Knowledge of principles and processes for providing superior customer service.
- Problem-Solving: Analytical approach to problem-solving.
- Physical Demands: Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs, squat, sit, lay under, or climb on the vehicle routinely.
- Communication: Ability to articulate clearly when writing including composition, spelling, and punctuation.
Equal Opportunity Employer
Orange EV LLC is an Equal Opportunity Employer and seeks diversity in candidates for employment.
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