Electric Vehicle Field Service Technician

2 months ago


Albany, New York, United States ORANGE EV LLC Full time
Job Description

Overview

Orange EV LLC is seeking a highly skilled Electric Vehicle Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing field service activities for all local Orange EV vehicles.

Key Responsibilities

  • Diagnose and Repair: Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
  • Represent the Company: Represent Orange EV in the utmost professional manner.
  • Utilize Remote Monitoring System: Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
  • Accurate Record Keeping: Accurately record all service activity in the service record-keeping system.
  • Customer Communication: Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
  • Logistics and Planning: Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing.
  • Conversion Vehicle Evaluation: Evaluate conversion vehicle candidates and prepare thorough reports on the condition.
  • Support and Training: Support Customer Technicians and Third-Party Service Providers with ancillary repairs, deliver operator and maintenance training, and provide sales and business development support.
  • Travel and Training: Travel as required for initial training and to ensure service team goals and customer needs are met.

Requirements

  • Education: High School Diploma; related technical degree preferred.
  • Experience: 1 or more years experience in automotive or electrical industries.
  • Technical Skills: Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.
  • Customer Service: Knowledge of principles and processes for providing superior customer service.
  • Problem-Solving: Analytical approach to problem-solving.
  • Physical Demands: Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs, squat, sit, lay under, or climb on the vehicle routinely.
  • Communication: Ability to articulate clearly when writing including composition, spelling, and punctuation.

Equal Opportunity Employer

Orange EV LLC is an Equal Opportunity Employer and seeks diversity in candidates for employment.



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