Night Audit Associate Position

7 days ago

Lubbock, Texas, United States TAJ HOSPITALITY Full time
Job Details

TAJ Hospitality Management is seeking a qualified Night Audit Associate to join our team in Lubbock, TX.

Job Description:

This position combines front desk duties with accounting/bookkeeping duties during the night audit shift of 11 p.m. to 7 a.m. The Night Audit Associate (NAA) uses a friendly demeanor in handling all guest issues that arise during the night and ensures that guests continue to have a positive experience.

Responsibilities:
  • Walk the property upon arrival to ensure that it is still clean and free from debris.
  • Communicate with the previous shift, check the pass-on log for important information, resolve any issues if applicable.
  • Manage the cash drawer, counting the cash upon arrival and logging it into the appropriate log.
  • Assign any remaining arrival reservations, printing the registration cards and making keys as needed.
  • Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.
  • Welcome guests to the hotel, recognizing Rewards Members by name and level.
  • Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.).
  • Log maintenance issues that arise in the appropriate log or call a maintenance person if it needs immediate attention.
  • Manage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.
  • Pick up litter and take out trash to maximize positive guest experiences.
  • Maintain the business center, ensuring that it is stocked with paper, pens and pads and take out trash as needed.
  • Clean all public areas, including the pool, lobby, elevator, hallways, etc.
  • Run various reports and perform audits to ensure that the registration cards match the report data and resolve any outstanding issues.
  • Run the night audit.
  • Run check-out folios and place under guest doors.
  • Set up the breakfast.
  • Run various reports to close out the accounting system and ready the property for the next business day.
Qualifications:
  • Ability to make sound decisions based on reason and facts with freedom from error.
  • Demonstrate excellent communication skills, both verbal and written.
  • Proven ability to communicate/interact w/all levels of personnel and guests.
  • Conscientious and self-motivated, able to work with little to no supervision.
  • Maintain personal hygiene, good grooming habits and professional dress at all time while attending to company business.
  • Maintain confidentiality of non-public property information and guest profiles.

Requirements:

  • Minimum: High School Diploma or GED Equivalent.
  • Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships.
  • Must have basic math skills and pay close attention to detail.
  • Must be friendly, with proven interpersonal skills.

Preferred:

  • 1 to 2 years directly related experience.
  • Prior experience within the Hospitality industry preferred.

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