Technology Support Specialist
2 weeks ago
Kean Miller LLP is a prominent law firm with offices across Louisiana and Texas, dedicated to serving the legal needs of individuals, businesses, and industries that drive regional economic growth. We are seeking a highly motivated and skilled Technology Support Engineer to join our Technology Department in New Orleans.
As a key member of our team, you will provide exceptional customer service by resolving Tier 2 technical issues reported by firm personnel. Your role will involve diagnosing, troubleshooting, and resolving a wide range of technology-related problems, ensuring smooth workflows for all employees. You will also contribute to the development and delivery of training solutions to enhance user proficiency with firm applications and technologies.
Responsibilities- Provide in-person and remote technical support to address Tier 2 service requests during regular business hours and on a rotating on-call schedule.
- Conduct thorough analysis to identify the root cause of technical issues and implement effective solutions.
- Collaborate with colleagues to escalate complex issues and ensure timely resolution.
- Proactively identify recurring technical or training challenges and develop strategies to prevent future occurrences.
- Prepare and configure computers, peripherals, and software for new users, manage hardware exchanges/upgrades, and facilitate lease returns.
- Maintain accurate records of all service requests, resolutions, and technical documentation.
- Stay abreast of the latest technology advancements and industry best practices.
- Provide support to the Infrastructure & Office Services team as needed.
- Travel to Kean Miller offices and trial sites for on-site technology support.
- Exceptional work ethic and a commitment to delivering high-quality customer service.
- Strong analytical, problem-solving, and research skills in fast-paced technology environments.
- Excellent organizational, prioritization, time management, and communication skills.
- Proficiency in troubleshooting hardware and software issues.
- Ability to work independently and as part of a team.
If you are a passionate and dedicated technology professional seeking a challenging and rewarding opportunity, we encourage you to apply.
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