Patient Services Coordinator

17 hours ago


Inglewood, California, United States UCLA Health Full time

About the Role:

Venice Family Clinic is a leader in providing comprehensive, high-quality healthcare to people in need, regardless of their income, insurance, or immigration status. As a Patient Services Representative, you will play a vital role in delivering exceptional patient care and administrative support to our staff and clinicians.

Key Responsibilities:

  • Provide customer service-oriented administrative support to patients, staff, and clinicians.
  • Complete patient registration, including demographics and payer/insurance information.
  • Schedule and coordinate new and follow-up patient appointments and cancellations.
  • Check in and check out patients, ensuring a smooth flow from arrival to discharge.
  • Collect insurance cards and payments and balance daily cash drawers.
  • Answer phones and triage calls appropriately.
  • Scan and upload records to the electronic health record, sort and distribute mail and incoming faxes.
  • Process tasks in the EHR on a daily basis.
  • Provide additional backup administrative support as assigned.

Requirements:

  • Demonstrated work experience in front office reception in an allied healthcare setting.
  • Knowledge of dental/medical terminology.
  • Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
  • Knowledge of policies and procedures regarding release of medical records.
  • Strong verbal, written, and social communication skills, and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
  • Excellent problem-solving and conflict resolution skills.
  • Take initiative in providing excellent customer service to patients.
  • Ability to stay composed when confronted by difficult patients or situations and respond professionally.
  • Working knowledge of Microsoft Office, EHR/EDR, and other computer programs.
  • Bilingual in English/Spanish preferred.

About UCLA Health:

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin, or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.



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