Resident Services Coordinator
2 months ago
The Resident Services Coordinator is a key member of our team at Front Porch Communities and Services, responsible for assessing and identifying resident needs that focus on housing success. This role requires a proactive approach to linking elderly, people with disabilities, and low-income families to supportive services and community resources.
Key Responsibilities- Provide non-clinical case management and referral services to all resident sites, securing the full range of social services as needed by individual residents.
- Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and collaborate with hospitals and nursing homes.
- Conduct initial assessments within 30 days of move-in and update assessments annually or as needed, utilizing accurate and timely documentation through AASC Online.
- Organize and coordinate on-site wellness and health improvement programs, events, and activities, educating residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases, or tools for healthy living.
- Produce weekly reports and timely submit to the Housing Administrator, immediate supervisor, and contractor's requests, as well as the HUD annual SfS (Standards for Success) Report.
- Conduct outreach and engagement, monitoring services periodically, home visits when needed, and work closely with Activities Coordinators to develop a wide range of activities within and outside the site.
- Create volunteer support programs with volunteers and maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online).
- Maintain updated residents' files and resources directories through online software (AASC Online) and attend staff meetings and Resident Services Coordinator on-going training and/or conferences.
- Assist residents in identifying and accessing needed services and benefits, serving as a liaison or advocate for residents when help is needed to secure resources, and maintain resident confidentiality according to set guidelines.
- Establish informal and formal partnerships with health and supportive service agencies in the community to ensure services are available and delivered in a timely and efficient manner.
- Produce program materials such as Periodic Resident Newsletters and perform other duties as assigned.
- Strong verbal, written, and interpersonal communication, listening, facilitation, problem-solving, and decision-making skills.
- Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
- Basic computer proficiency, including ability to maintain data in an electronic database, communicate via email, use the internet, and operate word processing software to create program materials.
- Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
- Self-direct and work independently, but also function well as part of a team.
- Experience building relationships and partnerships with local service providers, community institutions, and government agencies.
- Understanding of affordable housing operations and fair housing practices.
- Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals.
- Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
- Bachelor's degree in Social Work, Sociology, Psychology, Gerontology, or related field or equivalent experience.
- Experience with or knowledge of HUD regulatory requirements is a plus.
- Excellent written and oral communication required. Additional ability to speak other languages such as Cantonese, Mandarin, Spanish, or Farsi is a plus.
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Resident Services Coordinator
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Inglewood, California, United States Front Porch Communities and Services Full timeJob SummaryThe Resident Services Coordinator is a key member of our team at Front Porch Communities and Services, responsible for assessing and identifying resident needs that focus on housing success. This role requires a proactive approach to linking elderly, people with disabilities, and low-income families to supportive services and community...
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Inglewood, California, United States Front Porch Communities and Services Full timeJob SummaryThe Resident Services Coordinator is a key member of our team at Front Porch Communities and Services, responsible for ensuring the success of our residents. This role involves assessing and identifying resident needs, linking them to supportive services and community resources, and providing non-clinical case management and referral services.Key...
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