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IT Support Technician

2 months ago

Rochester, New York, United States Woods Oviatt Gilman LLP Full time
IT Support Technician at Woods Oviatt Gilman LLP

Department: Information Technology

Job Type: Full-time, Monday to Friday, 8 AM to 5 PM (with flexible hours)

Company Overview:
Woods Oviatt Gilman LLP is a distinguished full-service law firm dedicated to providing exceptional legal services. Our experienced attorneys deliver effective solutions tailored to meet our clients' needs. We foster a supportive and inclusive work environment that emphasizes open communication, teamwork, and personal growth.

Position Summary:
We are looking for a customer-focused IT Support Technician to provide technical assistance to end users in a fast-paced environment. This entry-level position offers opportunities for professional development for individuals with strong customer service, troubleshooting, and technical skills.

Key Responsibilities:

  • Act as the primary contact for internal clients seeking technical support.
  • Manage, track, and update service requests in the IT Service Desk system.
  • Stay informed about best practices, solutions, and updates.
  • Regularly review and provide status updates on service requests.
  • Document and follow up on requests until resolution.
  • Escalate complex issues to senior support staff as necessary.
  • Provide feedback and suggestions to the IT team.
  • Share insights with management based on user feedback.
  • Assist in end-user training and provide input for improvement.
  • Keep abreast of new technologies and industry trends.
  • Troubleshoot network and application-related issues.
  • Independently resolve technical challenges.

Technical Skills Required:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with Windows 10 and newer Microsoft operating systems.
  • Experience with Kofax and Adobe applications.
  • Basic troubleshooting skills for printers, mobile devices, and hardware.
  • Understanding of virtual desktops, VMware, and VDI.

Qualifications:

  • 3-5 years of relevant experience is preferred.
  • Strong communication and problem-solving skills.
  • Collaborative team player with attention to detail.
  • Ability to effectively prioritize tasks.
  • Positive and respectful demeanor towards colleagues.
  • Proficiency in Microsoft Office and Document Management software.
  • Effective troubleshooting capabilities.

Physical Requirements:

  • Ability to lift computer equipment and hardware.
  • Capability to bend and stand for extended periods.
  • Able to lift up to 50 lbs. for equipment relocation.

Education & Experience:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 2+ years of experience in IT Service Desk support.

This overview outlines the primary responsibilities and does not encompass all tasks. Confidentiality is crucial. Salary for this position is competitive and commensurate with qualifications and experience.