Wellness Practitioner

2 weeks ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Job Overview

Position Summary

The Spa Service Expert is responsible for delivering exceptional massage and body treatments tailored to the needs of each Spa Guest. This role requires strict adherence to the policies and procedures established by Biltmore Hotel Limited.

Key Responsibilities

  • Deliver Spa services to guests promptly and courteously, aligning with Biltmore Standards and Leading Hotel Standards.
  • Guide clients to and from treatment rooms, addressing any immediate needs during their Spa experience.
  • Maintain and respect treatment rooms, equipment, and products.
  • Provide information and assist with guest inquiries and requests for services.
  • Promote and sell Spa retail products effectively.
  • Participate in all quarterly staff meetings.
  • Commit to a six-month fixed schedule as agreed upon with management upon hiring.
  • Collaborate with other spa departments to ensure guest satisfaction.
  • Perform additional duties as assigned.

Qualifications

Education

  • High School Diploma is required.

Experience

  • A minimum of two years of experience in a similar role within the Spa industry.

Possess knowledge of various modalities and Spa products.

Skills

  • Ability to:
  • Communicate effectively in English, both verbally and in writing.
  • Adapt schedule flexibility to accommodate blackout dates.
  • Perform accurate mathematical calculations.
  • Provide clear communication and directions.
  • Execute job functions with precision, speed, and attention to detail.
  • Prioritize tasks and organize effectively.
  • Maintain composure and sound judgment in problem-solving situations.
  • Follow instructions thoroughly.
  • Understand and anticipate guest service needs.
  • Work collaboratively with colleagues as part of a team.
  • Operate with minimal supervision.
  • Safeguard the confidentiality of guest information and relevant resort data.
  • Utilize a computer keyboard and demonstrate basic typing skills.
  • Exhibit moderate to advanced computer proficiency.
  • Thrive in a dynamic and ever-changing environment.
  • Multitask efficiently.

Physical Requirements

  • Must be capable of:
  • Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 20 pounds without assistance.
  • Standing, sitting, or walking for extended periods or throughout the entire work shift.
  • Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Using and operating all necessary office equipment with finger dexterity.
  • Communicating with employees, managers, subordinates, and guests through verbal communication, hearing, and visual acuity.
  • Viewing a computer screen for prolonged periods.
  • Adapting to moderate temperatures as regulated by hotel environmental systems.

Success Factors

  • Team Collaboration
  • Exhibits cooperation within the team and across departments.
  • Listens attentively and works harmoniously with others.
  • Positively influences team dynamics and enjoys engaging with people.
  • Guest-Centric Approach
  • Anticipates and responds to guests' needs with sensitivity to diverse cultures.
  • Displays a warm smile and a friendly demeanor.
  • Demonstrates confident and genuine behavior with guests.
  • Commitment to Excellence
  • Exhibits energy and urgency in work responsibilities.
  • Resourceful and proactive in finding efficient solutions.
  • Maintains a professional appearance and demeanor.
  • Composure Under Pressure
  • Remains calm and collected in challenging situations.
  • Displays maturity and adaptability to unexpected circumstances.
  • Maintains high standards of performance regardless of personal feelings.
  • Reliability and Integrity
  • Consistently demonstrates excellent attendance and punctuality.
  • Works independently with a high degree of responsibility.
  • Exhibits personal integrity and trustworthiness.
  • Effective Time Management
  • Utilizes time efficiently and prioritizes effectively.
  • Makes timely decisions.
  • Active Listening Skills
  • Practices attentive listening and can accurately summarize others' viewpoints.

Licenses and Certifications

  • Must possess a valid Florida State Massage license.

Standard Specifications

Requirements represent the minimum levels of knowledge, skills, and abilities necessary for successful job performance. Some requirements may exclude individuals who pose a direct threat to the health and safety of themselves or others.

This job description is not exhaustive and may be subject to change in response to operational needs. All employees are expected to adhere to Biltmore Hotel policies, including Equal Opportunities policies, and to maintain awareness of Fire and Health & Safety Regulations.

Grooming Standards

All employees must uphold a neat, clean, and well-groomed appearance in accordance with Biltmore Hotel standards.

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