Insurance Customer Service Representative

7 days ago


Mequon, Wisconsin, United States State Farm Insurance Full time

Job Summary: As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information and processing policy changes and updates in the system. You will also handle incoming calls and emails from customers regarding policy inquiries and claims, collaborate with team members to resolve customer issues and ensure customer satisfaction, and maintain customer records and update information as needed. Additionally, you will provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner, stay up-to-date with insurance products and industry trends to effectively assist customers, and follow company policies and procedures to ensure compliance with regulations and guidelines.

Key Responsibilities:

  1. Assist customers with their insurance needs
  2. Process policy changes and updates in the system
  3. Handle incoming calls and emails from customers
  4. Collaborate with team members to resolve customer issues
  5. Maintain customer records and update information as needed
  6. Provide exceptional customer service
  7. Stay up-to-date with insurance products and industry trends
  8. Follow company policies and procedures

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, the ability to work in a team environment, and a strong understanding of insurance products and industry trends.



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