Customer Conversion Specialist

1 week ago


Mequon, Wisconsin, United States Brain Balance of Mequon Full time
Job Title: Customer Conversion Specialist

Overview of Company: Brain Balance is a leading drug-free training program designed to help kids improve focus, behavior, social skills, anxiety, and academic performance. The program addresses challenges such as processing difficulties, learning struggles, focus issues, impulsivity, meltdowns, behavior problems, family relationships, and disorders associated with learning, focus, behavior, and socialization.

Salary: $12/hour + monthly bonus based on conversion rates: 25% = $10/assessment booked, 30% = $20/assessment booked, 40%+ = $25/assessment booked

Job Description: As an Inquiry Response Coordinator at Brain Balance Achievement Centers, you will be responsible for ensuring all customer inquiries are addressed promptly and professionally through various channels (phone, email, chat). You will collect information regarding possible clients and pursue inquiries to convert into assessments.

Benefits:
  • Incentive-based pay with opportunities for promotion based on performance
  • Full-time (30+ hours) qualifies for insurance, 401K, paid holiday
  • Daytime hours allow for a good work-life balance

Requirements: To succeed in this role, you should have a minimum of a High School diploma, demonstrate care and compassion toward children and their families from various demographic backgrounds, and possess excellent organizational skills with attention to detail. You should also be fluent in Google platforms and customer relationship software, familiar with Facebook and Instagram, and have a confident and flexible demeanor.

About Us: At Brain Balance, we are dedicated to providing a supportive environment for children and families to thrive. Our team-oriented culture values creativity, adaptability, and a passion for helping others.

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