Customer Service Representative for Specialized Child Development Programs

1 week ago


Mequon, Wisconsin, United States Brain Balance of Mequon Full time

The Brain Balance Achievement Center in Mequon is seeking a highly skilled and compassionate Inquiry Manager to join our team. As an Inquiry Manager, you will be responsible for handling customer inquiries through various channels, including phone, email, and chat. Your primary goal will be to collect information regarding potential clients and pursue inquiries to convert them into assessments.

About the Job:

This is a full-time position that offers a competitive salary of $24,000 per year, based on 30+ hours of work per week. In addition to your base salary, you will have opportunities for incentive-based pay with bonuses ranging from $10 to $25 per assessment booked, depending on your conversion rate.

Responsibilities:

  • Handle customer inquiries through phone, email, and chat
  • Collect information regarding potential clients and pursue inquiries to convert them into assessments
  • Work collaboratively with the team to achieve goals and objectives
  • Develop and maintain relationships with customers to ensure satisfaction and retention

Requirements:

  • High School diploma required; degree in a related field preferred
  • Demonstrate care and compassion toward children and their families from diverse backgrounds
  • Experience working with children with disabilities
  • Excellent communication skills, both written and verbal
  • Familiarity with Google platforms and customer relationship software
  • Fluent in social media platforms, including Facebook and Instagram
  • Confident and flexible demeanor

What We Offer:

  • Incentive-based pay with opportunities for bonuses
  • Full-time position with benefits, including insurance and 401K
  • Daytime hours allow for a good work-life balance
  • Become an integral part of connecting families with programming that can change the trajectory of a child's life


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