Regional Director of Operations

2 days ago

Stuart, Florida, United States Compass Group Careers Full time
Job Description

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Our hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. Our comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. We are committed to positively impacting up to 41 million patients and 500 million hospital meals annually. We have been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. We are a division of Compass Group and have more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

As the Regional Operations Director, you will plan regional objectives and ensure unit directors comply with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region. This is in food services within an acute care setting. Must reside in: Port St Lucie, Stuart, Jensen Beach, or Vero Beach.

Key Responsibilities:
  • Plans and directs the operation of the assigned accounts in support of the Key Performance Indicators
  • Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
  • Develops, recommends, and implements policies and procedures of the region to ensure maximum income from existing accounts
  • Supports the development and implementation of clinical and patient service programs that meet client needs, and regulatory agency requirements and meet client, patient, and customer satisfaction
  • Participates in the sales process for the acquisition of new business
  • Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
  • Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
  • Interfaces with existing clients to maintain client satisfaction and account retention
  • Resolves client, patient, and customer satisfaction or employee-related complaints that have been elevated from Directors
  • Interfaces with legal and human resources to obtain procedures for various customer and employee-related charges
  • Conducts appropriate annual and semi-annual performance evaluations
  • Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
  • Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
  • Participates in Patient Visitation rounds with the account management team during each site visit, and ensures that Company Patient Visitation policies and procedures are followed
  • Trains, motivates, and develops management personnel to achieve a high level of morale and efficient use of human resources
Preferred Qualifications:
  • MUST HAVE: Healthcare food service experience.
  • Bachelor's degree in Business or Health Care related field, or equivalent degree or equivalent related experience
  • Proven ability to manage a team of six or more manager-level team members
  • Minimum of two years experience in multi-unit foodservice management
  • Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
  • Strong track record of driving customer satisfaction
  • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
  • Proven ability to mentor and develop team members
  • Excellent written and verbal communication skills

Associates at Morrison Healthcare are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

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