Store Leadership Position

2 days ago


Schiller Park, Illinois, United States Burberry Full time
Job Title: General Manager

At Burberry, we believe in the power of imagination to drive innovation and excellence. As a General Manager, you will play a key role in unlocking the potential of our stores and inspiring our teams to deliver exceptional customer experiences.

Job Purpose:

To provide strategic leadership for the store, driving business growth and excellence through effective team management, customer engagement, and operational execution.

Key Responsibilities:
  • Establish a strong brand culture, driving engagement and passion for Burberry across the store team.
  • Monitor, coach, and provide feedback to the store team to deliver exceptional customer experiences.
  • Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
  • Drive the use of digital assets to enhance the customer experience.
  • Retain and develop talent, leading and inspiring a high-performing store team.
  • Establish a learning culture and maintain a strong connection of the store team to the Brand.
  • Advocate product and maintain a strong understanding of product sales performance.
  • Nurture customer relationships and build long-term customer loyalty.
  • Drive store performance and productivity, maintaining a commercial mindset.
  • Ensure compliance with all corporate standards, policies, and initiatives.
Personal Profile:

We are looking for a highly motivated and experienced individual who demonstrates alignment with the Burberry Store Management behaviours. Key skills and qualifications include:

  • Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence.
  • Local language plus English.
  • A passion for and interest in fashion, and a luxury ethos.
  • A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
  • Awareness of local employment and retail legislation.
  • Flexible to work as required to meet store needs.
Measures of Success:

Performance against the Burberry Store Management behaviours, Sales & Conversion, Burberry Experience & Data Capture scores, Shrinkage.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


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