Customer Service Representative

3 weeks ago


Plano, Texas, United States Bedrosians Full time
Job Overview

As a Customer Service Representative at Bedrosians, you will be the face of our company, building relationships with clients and providing solutions to enhance their buying experience. You will be responsible for assisting all customer segments, including retail, contractor, fabricator, and wholesale, and providing information about our products, including availability, price, applications, limitations, and installation recommendations.

Key Responsibilities
  • Work cooperatively in a team environment to provide exceptional customer service
  • Greet and assist customers with selections and follow-through on their orders
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Answer phone inquiries, including over the phone orders
  • Assist with stock checks, pricing, freight quotes, and processing orders
  • Process purchase orders and receivings for product lines
  • Develop a basic understanding of design and color
  • Resolve customer service issues
  • Multitask and prioritize work through effective time management
  • Maintain a neat and organized workspace
  • Work within the framework of the company's defined policies, procedures, goals, and directives
Minimum Qualifications
  • High School Degree or equivalent
  • Excellent email and computer skills
  • Positive attitude
  • Excellent and professional phone skills
  • Excellent verbal English communication skills
  • Detail-oriented
  • Self-motivated and proactive, willing to take the extra step
  • Demonstrate integrity, professionalism, and perseverance
  • Possess a flexible work schedule
  • Ability to lift up to 65 lbs.
  • Prior customer service experience is a plus
  • Bi-lingual in Spanish a plus
  • Good phone and email etiquette
  • Great communications skills
  • Basic customer service skills
About Bedrosians

Bedrosians is a leading provider of tile and stone products, with nearly 40 branches located throughout the United States. We value our associates, customers, and vendors, and strive to provide exceptional service and support. As a customer service representative, you will be part of a dynamic team that is dedicated to delivering outstanding results and building lasting relationships.



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