Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Genuine Parts Company. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely and accurate order fulfillment.
Key Responsibilities:
- Respond to customer inquiries, provide quotes, and handle order entry in a professional and courteous manner.
- Place customer orders via various channels, including telephone, fax, email, and electronic methods.
- Negotiate sales prices and purchase prices to maximize profit for Genuine Parts Company.
- Build and maintain strong relationships with customers to drive repeat business and improve customer satisfaction.
- Source products from branch inventory, distribution centers, or suppliers to meet customer needs.
- Determine the most cost-effective shipping methods for customer orders.
- Partner with account representatives to ensure customer satisfaction and resolve any issues that may arise.
- Perform other duties as assigned to support the customer service team.
Requirements:
- Typically requires a high school diploma or equivalent and zero to three years of related experience or an equivalent combination.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Reliability, organization, and attention to detail are essential for this role.
- Ability to multitask and manage time effectively, with a focus on meeting deadlines and delivering high-quality results.
- Basic computer skills, including proficiency in business systems and the ability to search for products online.
Benefits:
Genuine Parts Company offers a comprehensive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. We are an equal opportunity employer and welcome applications from diverse candidates.
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