Maintenance Operations Director

4 days ago

Seattle, Washington, United States Newmark Tower Full time
Job Overview

Newmark Tower, a 24-story building with office and residential spaces, is seeking a highly skilled Facilities Maintenance Manager to oversee all project and maintenance activities. The successful candidate will be responsible for ensuring the safety, security, and satisfaction of owners, residents, guests, and visitors.

This role requires excellent communication skills, initiative, and problem-solving abilities. The ideal candidate will have experience with maintenance projects, including preventative and repair work, as well as proficiency in general repairs/maintenance work, basic appliance repair, plumbing, and electrical systems.

Main Responsibilities:

  • Oversee all project and maintenance activities within the Newmark Residential Tower and Building Association facilities.
  • Ensure performance of all tasks and requirements are achieved for maintenance, infrastructure system support, and general handyman services.
  • Familiarity with building plans and designs.
  • Provide friendly and courteous support to owners and residents.
  • Primary contact for all vendors and service providers.
  • Support General Manager in determining when to use in-house versus outside building contractors.
  • Manage janitorial staff, in-house maintenance resources, and coordinate administrative office support.
  • Monitor and improve the Residential Tower owner construction application process and requirements for contractors working within the residential tower.

Maintenance Responsibilities:

  • Respond daily to Work Order requests in the Property Management system (Building Link).
  • Conduct routine inspections of the building's common areas, mechanical systems, and equipment to identify and address maintenance issues promptly.
  • Perform maintenance and repair tasks such as plumbing, electrical, HVAC, and carpentry.
  • Respond to resident issues and requests in a timely and courteous manner.
  • Perform maintenance work as necessary to maintain the property to the highest standard.
  • Learned familiarity with building mechanical systems.
  • Other duties or special projects as assigned.

Contract Management Responsibilities:

  • Monitor vendor performance to ensure adherence to contract responsibilities and duties.
  • Keep the General Manager informed of work status, potential issues, and performance concerns.
  • Manage all service contracts for proper maintenance and repair of all covered infrastructure systems.
  • Coordinate and execute approved bids as directed by the General Manager.
  • Recommend cost-effective alternatives whenever possible.
  • Schedule and oversee all on-sight work and provide daily inspection of work progress.

Grounds and Common Areas Responsibilities:

  • Manage cleanliness and appearance of all common areas, including lobbies, hallways, garage, pool area, gym, restrooms, media/business centers, Tower club room, 5th floor deck, bike & storage rooms.
  • Manage landscaping tasks including gardening, snow removal, outdoor furniture & BBQ maintenance.
  • Insure janitorial staff effectiveness.
  • Remove graffiti, as needed.
  • Perform daily lighting checks to ensure everything is in working order.
  • Manage cleanliness of all work areas, including pool boiler room, 3rd and 4th floor areas.

Documentation Responsibilities:

  • Maintain accurate records of maintenance activities, repairs, and inspections.
  • Keep inventory of maintenance supplies and equipment and order replacements as necessary.
  • Develop and maintain work procedures and practices, with General Manager approval.
  • Write and submit work-summary recommendations.
  • Provide Weekly Maintenance Reports to General Manager.
  • Provide Monthly Maintenance Report of relevant activities, expenses, staff schedules, issues, and ongoing work to the General Manager for communication to the NTOA or NTBA boards.
  • Review Change Orders and provide recommendations to the General Manager.
  • Review and update Preventative Maintenance Schedules.

Compliance and Regulations Responsibilities:

  • Ensure compliance of all local, state, & federal regulations related to building maintenance and safety.
  • Stay updated on industry best practices and recommend improvements to enhance facility management.
  • Duties and responsibilities described in this description are subject to change. Any changes, additions, and developments will be explained to the individual assuming the title and its corresponding changes.

Required Skills and Qualifications:

  • Self-starter with the initiative and drive to help build out the role and department.
  • Demonstrated experience with maintenance projects, including preventative and repair work.
  • Proficient with general repairs/maintenance work, basic appliance repair, plumbing, and electrical systems.
  • Strong customer service skills with the ability to communicate effectively with residents and vendors.
  • Able to work well independently and collaborate effectively with the General Manager and maintenance staff.
  • Excellent troubleshooting and problem-solving skills.
  • Strong attention to detail.

Compensation:

  • $83,200.00 to $93,600.00 per year, DOE.

Benefits:

  • Medical and dental (100% employer paid for employee coverage).
  • Competitive paid time off.
  • On-site parking.

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