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Field Care Coordinator

1 month ago

Atlanta, Georgia, United States One Medical Full time

About One Medical

We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.

We're building a diverse, driven, and empathetic team, working hard to cultivate an environment where everyone can thrive.

The Opportunity

One Medical's High Risk team is looking for a Field Care Coordinator to support our patients with care outside of the traditional clinic setting - in their home and telephonically after an acute inpatient event and as part of routine primary care services.

As a Field Care Coordinator, you'll go into patients' homes to facilitate telehealth visits with a provider, building a trusted and supportive relationship with the patient and their family.

You'll perform clinical assessments, assess home safety, document medications, and review provider care plans with the patient.

You may also support and facilitate access to community resources and service agencies necessary to promote patient health and well-being.

Responsibilities

  • Facilitate telehealth visits in a patient's home, using technology to ensure the provider has a complete view of the living situation and to ensure the patient exam can be completed via video.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home and to ensure patients understand their care plan.
  • Clinical duties may include providing best-in-class telehealth set up services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, and vitals.
  • Coordinate care with patients, families, and other outside care teams (specialists, home health, etc.) as needed. Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
  • Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals. Assist patients with completion of applications for accessing eligible benefits and resources.
  • Participate in the daily operations of the High Risk Care Team, such as answering incoming phone calls, responding to emails, facilitating supports for transitions of care services.
  • Teach patients and family members to connect with their care teams via technology.

Requirements

  • At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is required.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
  • Clinical skills in performing basic vitals and clinical assessments preferred.
  • Experience facilitating access to community resources or social service agencies preferred.
  • Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred.
  • Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.

Benefits

We offer a comprehensive benefits package, including paid sabbatical, employee assistance program, competitive medical, dental, and vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash outs, 401K match, opportunity to participate in company equity programs, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid life insurance, and disability insurance.

Work Environment

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Atlanta, Georgia. Flexibility to travel throughout the day to patient homes in the Atlanta area and work in a variety of Atlanta offices based on assignment. Mileage will be reimbursed at the IRS/Federally established rate.

Compensation

The base compensation range for this role is $21.25 to $22.25 per hour. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.