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Parts Sales Specialist

2 months ago

Brighton, Colorado, United States Transwest Full time

Overview:
Transwest is seeking a knowledgeable Parts Expert - Phone Room Representative responsible for retail, commercial, and industrial sales of transportation products and services. This role involves addressing customer inquiries regarding parts purchases through various communication channels, including phone and email.

Ideal Candidate:
The successful candidate will possess over 10 years of experience in heavy-duty, medium-duty, and trailer parts, along with exceptional customer service skills. The Parts Expert is expected to be a proactive representative of Transwest, collaborating across departments, utilizing company resources effectively, and consistently meeting departmental goals.

Benefits:
We provide a comprehensive benefits package for eligible employees, which includes:
- Medical, Dental, and Vision Insurance
- Life Insurance (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match from the first contribution
- HSA match up to $800 annually
- Paid Time Off, Sick Leave, and Company Holidays
- Employee Car Discount Program

Key Responsibilities:
- Respond to customer inquiries regarding parts sales through approved communication methods.
- Exhibit enthusiasm and a genuine willingness to assist customers.
- Communicate effectively with clients to understand their needs and provide relevant information.
- Drive sales growth through cross-selling and exceptional customer service.
- Provide prompt and courteous service to customers in person.
- Engage customers through suggestive selling and sharing product knowledge.
- Maintain accurate records of departmental data, including lost sales.
- Professionally handle telephone inquiries.
- Follow up on customer orders and resolve issues to ensure satisfaction.
- Communicate regularly and timely with customers and team members.
- Address conflicts and make effective decisions in customer interactions.
- Maintain familiarity with inventory products and ordering systems.
- Provide troubleshooting support for customers experiencing issues in the field.

Work Environment & Physical Requirements:
- The role requires a full range of motion, including lifting and manual dexterity.
- Standing, balancing, and bending may be necessary for extended periods.
- Corrected vision and hearing within normal ranges are required.
- Ability to work under stress and irregular hours may be necessary.

Qualifications:
- High school diploma or equivalent.
- Valid Driver's License with a clean driving record.
- Minimum of 5 years of direct industry experience in selling medium and heavy-duty truck parts.
- Proficiency in computer use is essential.
- Knowledge of diesel and gas engines, drive trains, and suspensions is required.
- Excellent verbal and written communication skills.
- Strong customer service orientation and attention to detail.
- Ability to understand and follow complex instructions.
- Capability to handle difficult situations with flexibility and adaptability.

Additional Skills:
- Strong problem-solving abilities and decision-making skills under pressure.
- Ability to listen actively and identify underlying issues.
- Proficient in formulating work plans and articulating goals.