Parts Sales Specialist

4 weeks ago

Brighton, Colorado, United States All Open Positions Full time
Job Overview

We are seeking a highly motivated and customer-focused Parts Sales Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales through engagement, suggestive selling, and sharing product knowledge.

Key Responsibilities:

  • Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders.
  • Greet and receive customers in a welcoming manner.
  • Listen, exhibit energy and project a genuine willingness to assist.
  • Effectively communicate with clientele to ensure objective(s), ask pertinent and open-ended questions and provide information to assist customer.
  • Effectively communicate with technicians and retail customers to ensure correct part is ordered.
  • Provide prompt, courteous and accurate service to customers face-to-face.
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Be process focused and record departmental data; i.e. lost sales.
  • Answer telephones professionally and pleasantly.
  • Follow-up on customer orders and resolve problems to the customer's satisfaction.
  • Communicate often and in a timely manner with customers and associates.
  • Communicate, resolve problems, handle conflict, and make effective decisions.
  • Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
  • Directs customers through the facility by escorting them.
  • Maintain familiarity with all inventory products, merchandising programs, and ordering systems.
  • Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
  • Utilize and maintain parts technical resources with most current information.
  • Understand dealership credit policies.
  • Set an example of professionalism and a positive attitude, including a neat, orderly, and safe work environment.
  • Maintain an acceptable appearance and a safe facility by straightening and cleaning of counter area and retail zone.
  • All other duties as assigned by the manager.

Requirements:

  • High school diploma or equivalent.
  • Valid Driver's License and MVR in good standing.
  • Direct industry experience selling light, medium, and/or heavy-duty truck parts through distribution and/or directly to the end user.
  • Knowledge of computers is a must.
  • Knowledge of diesel engines, gas engines, drive trains, and suspensions.
  • Excellent verbal and communication skills.
  • Provide outstanding customer service.
  • Detail oriented.
  • Ability to understand vague and implicit instructions and react favorably in all work situations.
  • Must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
  • Able to resolve problems, handle conflict and make effective decisions under pressure.
  • Must have a long attention span in order to listen to people, perceive real problems, and bring issues to a successful conclusion.
  • Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
  • Must be able to understand people and be able to communicate effectively with them.
  • Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

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