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Client Support Specialist

2 months ago

Providence, Rhode Island, United States Kea Global Inc Full time
Position Overview

Compensation: $30 per hour

Become a vital part of our team at Kea Global Inc as a Client Support Specialist. In this role, you will be instrumental in delivering outstanding service to our clients. This position offers a flexible work environment, combining both in-office and remote interactions, enabling you to engage with clients in various settings. If you have a genuine desire to assist others and excel in a dynamic atmosphere, we encourage you to consider this opportunity.

Key Responsibilities:
  • Address client inquiries, manage account updates, and resolve issues effectively.
  • Deliver tailored support through multiple communication methods, including phone, email, and chat.
  • Recognize and escalate urgent matters to guarantee prompt resolution.
  • Keep precise records of client interactions and transactions.
  • Work collaboratively with colleagues to enhance the overall client experience.
Required Qualifications:
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving capabilities with keen attention to detail.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with Microsoft Office and customer service software.
  • Prior experience in customer service or a similar role is preferred.

If you are interested in contributing to our mission as a Client Support Specialist at Kea Global Inc, we welcome your application.