Service Engineer
4 weeks ago
At Mitsubishi Electric Automation, Inc. (MEAU), we're seeking a skilled Service Engineer to join our team. As a Field Service Engineer, you'll provide technical support to our customers, ensuring their industrial automation systems run smoothly.
Key Responsibilities:- Provide on-site technical support to customers, including troubleshooting and repairing industrial automation systems.
- Communicate with customers via email, phone, and internal technical forums to resolve technical issues.
- Diagnose equipment breakdowns and perform repairs to minimize downtime.
- Install and configure industrial automation systems, including programming and testing.
- Present and sell value-added services to customers to enhance their industrial automation experience.
- BSEET or equivalent related experience.
- 0-3 years experience in field service for industrial automation.
- Ability to sell value-added services to customers.
- Knowledgeable on electrical and mechanical tools for machine repair.
- Mechanical aptitude.
- Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment.
- Ability to read and understand technical documentation: schematics, logic, procedures, etc.
- Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues.
- Organization skills for arranging travel plans and service call schedule.
- Ability to travel by car and plane to on-site service calls.
- Ability to be 'on call' to meet customer's service needs as they arise.
- Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs.
- Team orientation.
- Computer proficiency – knowledge of MS Office (Outlook, Word, Excel).
- Customer focused.
- Competitive compensation and benefits package, including 401K matching.
- Opportunity to work in a team-oriented environment with people who enjoy coming to work every day.
- Clear career development path through our in-house learning and development program.
- Opportunity to give back to your community in company-supported charitable events.
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