Service Engineer

4 weeks ago


Stockton, California, United States Mitsubishi Electric Automation, Inc. (MEAU) Full time
Job Title: Service Engineer - Industrial Automation Specialist

At Mitsubishi Electric Automation, Inc. (MEAU), we're seeking a skilled Service Engineer to join our team. As a Field Service Engineer, you'll provide technical support to our customers, ensuring their industrial automation systems run smoothly.

Key Responsibilities:
  • Provide on-site technical support to customers, including troubleshooting and repairing industrial automation systems.
  • Communicate with customers via email, phone, and internal technical forums to resolve technical issues.
  • Diagnose equipment breakdowns and perform repairs to minimize downtime.
  • Install and configure industrial automation systems, including programming and testing.
  • Present and sell value-added services to customers to enhance their industrial automation experience.
Requirements:
  • BSEET or equivalent related experience.
  • 0-3 years experience in field service for industrial automation.
  • Ability to sell value-added services to customers.
  • Knowledgeable on electrical and mechanical tools for machine repair.
  • Mechanical aptitude.
  • Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment.
  • Ability to read and understand technical documentation: schematics, logic, procedures, etc.
  • Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues.
  • Organization skills for arranging travel plans and service call schedule.
  • Ability to travel by car and plane to on-site service calls.
  • Ability to be 'on call' to meet customer's service needs as they arise.
  • Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs.
  • Team orientation.
  • Computer proficiency – knowledge of MS Office (Outlook, Word, Excel).
  • Customer focused.
Benefits:
  • Competitive compensation and benefits package, including 401K matching.
  • Opportunity to work in a team-oriented environment with people who enjoy coming to work every day.
  • Clear career development path through our in-house learning and development program.
  • Opportunity to give back to your community in company-supported charitable events.


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