Customer Service Representative
3 weeks ago
Volt is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:- Answer and direct incoming calls in a professional and courteous manner.
- Gather information from customers to assist in selecting the appropriate product for their needs.
- Quote prices over the phone and prepare written quotations.
- Process orders, including accepting orders via phone, fax, or email.
- Purchase products from U.S. vendors for non-inventoried products.
- Prepare drawings and gather credit information for new customers.
- Expedite orders and obtain shipping information as needed.
- Issue and write authorized returns, ensuring that the reason for return and/or product failure is noted, and the proper paperwork is attached.
- Handle customer complaints and resolve issues in a timely manner.
- Assist engineers/designers with technical and product information.
- Assist other sales personnel and office staff as needed.
- Must possess computer skills in Microsoft Office, Outlook, and Word.
- Strong interpersonal skills and ability to work in a team atmosphere.
- Good verbal and written communication skills and the ability to meet deadlines.
- Must have basic typing abilities and a strong desire to provide excellent customer service.
- Health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves (as required by law).
- Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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