Senior Program Manager

1 month ago

Chicago, Illinois, United States After School Matters Full time
Job Title: Senior Program Manager

After School Matters is a leading nonprofit organization dedicated to providing high-quality after-school and summer programs to Chicago high school teens. We are seeking a highly skilled and experienced Senior Program Manager to join our team.

Job Summary:

The Senior Program Manager will be responsible for overseeing and implementing high-quality programs at one of our After School Matters buildings and in the surrounding area. This includes collaborating with independent instructors, community-based agencies, and educational and cultural institutions to ensure the success of our programs.

Key Responsibilities:
  • Oversee and ensure high-quality programs at one of our After School Matters buildings and in the surrounding area.
  • Collaborate with operations personnel to ensure the cleanliness, safety, and security of our building.
  • Co-lead facilities meetings and maintain regular communication with Facilities Management regarding building cleanliness, organization, repairs, space reservations, and security.
  • Establish, communicate, and uphold building expectations, including entry/exit procedures, food/drink policies, and attire guidelines.
  • Communicate building updates to senior staff, donors, and community members.
  • Host donor tours and program experiences.
  • Build and maintain a high-quality program portfolio that includes after-school, daytime, weekend, and school break programs.
  • Continuously assess program portfolio and lead team efforts to develop, expand, or redesign programs to align with organizational goals and optimize building use to benefit teens.
  • Effectively manage partner relationships.
  • Oversee recruitment and enrollment efforts, including outreach to neighborhood schools, participation in citywide events, and facilitation of teen interview days.
  • Develop systems to ensure a safe, respectful, and teen-centered environment.
  • Manage behavioral issues, including counseling teens directly and supporting instructors.
  • Supervise, support, and coach the program team, including Program Specialists, College Interns, and Administrative Assistants.
  • Conduct regular site visits, observations, and Youth Program Quality Assessments.
  • Manage advanced-level programs to ensure they meet After School Matters program quality expectations for instruction and final product.
  • Analyze data, including observations, evaluations, attendance, and make quality improvement recommendations.
  • Oversee and analyze program site visits, completion of program observations, impact statements, career readiness scoring, instructor reports, instructor surveys, and teen surveys, and make appropriate adjustments based on data.
  • Communicate clear expectations and support team to meet all compliance measures.
  • Act as team lead for generating solutions that promote programmatic efficiency.
  • Collaborate with internal departments, including Communications, Advancement, and Finance, to optimize opportunities for teens, such as preparing teens for interviews and providing tours for potential donors.
  • Develop and maintain relationships with program partners and instructors.
  • Manage the recruitment, hire, and training of all instructors and program providers to implement high-level programming options.
  • Ensure that all programs are equipped with necessary materials and supplies to implement high-quality programming.
  • Create and refine program budgets in collaboration with the Finance department.
  • Working with the Communications department, implement and monitor recruitment strategies.
  • Work closely with specialists to assist providers with effective recruitment and retention strategies.
  • Collaborate with independent instructors and community-based organizations to monitor quality and logistics to ensure programs run smoothly.
  • Stay abreast of trends in teen interests and best practices for out-of-school time programming.
  • Assist in the hiring of program staff.
  • Act as primary contact for emergencies involving calling a parent/guardian and/or transporting to the emergency room.
  • Provide leadership for the branch when the Senior Program Director is unavailable.
Supervisory Responsibilities:
  • Program Specialists (2-4)
  • College Intern
Physical Demands:

The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift up to 50 pounds occasionally.
  • Must be able to sit for long periods of time.
Work Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is not exposed to weather conditions.
  • The noise level in the work environment is usually moderate.
Knowledge, Skills, and Abilities:
  • Excellent interpersonal skills.
  • Skilled in developing and facilitating collaborative relationships.
  • Demonstrated experience leading and developing teams.
  • Excellent organizational skills and problem-solving abilities.
  • Excellent oral and written communication skills.
  • Excellent Microsoft Office skills, including proficiency in Excel, and ability to collect and maintain information as needed.
  • Demonstrate experience in project management.
  • Ability to multi-task and meet deadlines.
  • Ability to work in a fast-paced, high-energy environment.
  • Respect for all levels of the organization and outside partners.
  • Energetic team player who works well in collaborative situations.
  • Strong orientation to customer service.
Qualifications:
  • Minimum bachelor's degree; Master's degree preferred.
  • 5-7 years of management and youth programming experience.
  • Cook County residency required.
  • Availability on evenings and Saturdays.
Salary Range:

$66,700 - $73,600

How to Apply:

Send a Cover Letter and Resume to

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