Lawn Care Operations Manager
4 days ago
We are seeking a highly skilled Lawn Care Operations Manager to oversee our lawn care operations in Gurnee, IL. As a key member of our team, you will be responsible for planning, organizing, and coordinating the day-to-day activities of our lawn care teams.
About the RoleThis is a challenging and rewarding role that requires strong leadership skills, attention to detail, and excellent communication skills. You will be responsible for supervising staff, managing schedules, maintaining equipment, and ensuring customer satisfaction.
Responsibilities- Team Management:
- Supervise, train, and mentor lawn care technicians and crew members.
- Assign tasks and responsibilities to team members based on skills and workload.
- Conduct performance evaluations and provide feedback for continuous improvement.
- Operations Oversight:
- Plan and schedule lawn care services, including fertilizing, weed control, and pest management.
- Ensure all operations comply with safety regulations and company standards.
- Monitor inventory levels and order supplies as needed.
- Develop efficient routes for service delivery to optimize productivity.
- Customer Relations:
- Respond to customer inquiries, resolve complaints, and address service-related issues promptly.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Identify opportunities for upselling services to existing customers.
- Quality Assurance:
- Implement quality control measures to maintain high standards of service.
- Conduct regular inspections of work sites to ensure workmanship meets company guidelines.
- Address any quality issues or deficiencies promptly and implement corrective actions.
- Equipment Maintenance:
- Coordinate maintenance and repair of lawn care equipment.
- Ensure all equipment is in good working condition and properly serviced.
- Evaluate new equipment and tools to improve operational efficiency.
- Reporting and Administration:
- Prepare operational reports, including productivity metrics, expenses, and revenue.
- Monitor budgetary targets and control costs to maximize profitability.
- Assist in developing and implementing operational policies and procedures.
Requirements
- Ability to work flexible hours, including weekends or evenings during peak seasons.
- Physical ability to work outdoors in various weather conditions and lift heavy equipment.
- Dedication to providing exceptional customer service and maintaining high professional standards.
What We Offer
- Starting salary: $55,000
- Incentivized bonus plan (earn up to an additional $15,000)
- Paid time off (PTO)
- Paid holidays
- Health insurance
- 401(k) investment plan
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