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Credit Specialist

1 month ago

Providence, Rhode Island, United States Indotronix International Corporation Full time
Job Summary

The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for client electric and gas segments, including active and inactive residential and non-residential customers.

Key Responsibilities
  • Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts
  • Understand the Rhode Island Utility regulations and ensure collection practices are in compliance with RI Code
  • Benchmark other utility and other industry practices to identify opportunities for improvements in RI's processes
  • Work closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers
  • Develop communication and training for Call Center and Field Services employees
  • Respond to policy clarification requests from Call Center employees
  • Develop and maintain policy and process documentation
  • Maintain visibility to field and CCC for immediate issue resolution during collections season
  • Maintain and review cash controls to monitor customer payment activity
  • Monitor payment agreements made by Call Center agents and Self-served by customer to ensure compliance with process
  • Maintain training materials for field collection
  • Review and approve training materials for Call Center employees
  • Develop joint action plans with Call Center and Field Operations and conduct follow-up actions
  • Manage yearly PUC requirements such as 4770 reporting, as well as monthly information requirements
  • Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among co-workers
Basic Qualifications
  • Bachelor's Degree or a minimum 3 years experience in a collections environment
  • Proficient in a Customer Information System
  • Proficient in MS Office applications
  • Working knowledge of RI credit and collection processes
Preferred Qualifications
  • MBA
  • Excellent Oral and written communication and interpersonal skills
  • Good business judgment
  • Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections