Solar Customer Support Specialist

2 days ago

Providence, United States Integrated Resources Full time

Job Description:

Purpose
This position is responsible for the development and maintenance of electric distribution equipment specifications, overhead and underground construction standards; National Electric Safety Code (NESC) compliance; assisting field personnel with the correct application of material and equipment; investigating causes of failed equipment; interfacing with Supply Chain to ensure continuity of supply through the approval of multiple sources and temporary substitutions, as appropriate; supporting emergency call in operations and other work as requested by the Group Leader, Electric System Codes and Standards.

Core Responsibilities
Performs engineering assignments associated with the design, construction, performance enhancement, cost effectiveness, safety, operation, and maintenance of various electric distribution facilities, equipment, and systems.

Provides support to Operations Centers, System Restoration and Dispatch, Substation Construction and Maintenance, Distribution Asset Management, Supply Chain, Systems Analysis & Planning, Protection & Control Engineering, and others as requested by the Group Leader, Electric System Codes and Standards. Support includes general engineering duties; development of new equipment specifications and/or construction standards; the application of codes, policies, and standards; and the application of electric distribution material and equipment.

Assists in directing and coordinating the activities of a CAD/Graphics Specialist and/or a Project Coordinator in the preparation and maintenance of engineering, construction and maintenance drawings and documentation.

Deals directly with manufacturer representatives to investigate new material and equipment for acceptance and to investigate material and equipment applications, problems, and failures.

Interprets and applies various industry standards, codes, and regulations.

Represents the company in industry organizations such as Midwest Electric Distribution Exchange (MEDE), Electric Power Research Institute (EPRI), National Electric Energy Testing Research and Applications Center (NEETRAC), Southeast Electric Exchange (SEE), etc.

Assists other engineers with large and/or complex projects, as required.

Plans and controls all activities to provide an accident-free workplace.

Job Summary
The Solar Customer Support Specialist oversees stakeholder and customer relationships by providing responses to Distributed Energy Resource customer complaints and other related program matters. One of the key responsibilities will be supporting the development of Distributed Generation projects in Rhode Island. Eligible technologies include wind, solar, small-scale hydropower, and anaerobic digestion. The program enables customers to sell their generation output under long-term tariffs at fixed prices. The Specialist will ensure the department maximizes accuracy, professionalism, and timely responses associated with inquiries to lower the risk for customer dissatisfaction and reputational impact in Rhode Island. The Specialist will aid in proactive communications to key stakeholders and customers internally and externally. This role is expected to provide organized response times as well as building internal and external relationships to deliver on process and performance improvements.
Job Responsibilities
• Manage Transfer of Ownership requests when a customer moves to a premise with solar
• Modification of ACH and Checking data for incentive payments
• Allocation of customer credits to applicable accounts
• Timely email and phone responses related to general program inquiries and billing discrepancies
• Deliver forecasting and reporting solutions that will drive accuracy and standardization.
• Maintain a process of proactive communication to customers and internal stakeholders on receipt of request, expected response time, and final resolution as required.
• Provide analysis on root cause issues, support initiatives and process improvements.
• Assist in creating and building Standard Operating Procedures and training plan to ensure sustainability and control compliance.
• Support and attend discussions with Customer Energy Integration and Engineering as required.
• Develop and maintain relationships with internal stakeholders and Rhode Island regulatory external stakeholders.
• Investigate, analyze, resolve, and respond to Distributed Energy Resources related complaints filed by internal and external customers, Stakeholders, Executives, State and Local Government Officials, Commissions, Regulators, Elected Officials, Media, Small Claims and Better Business Bureau.
• Promote and implement procedural best practice through structured quality assurance within the team to ensure all working practices are compliant with Client policies and regulatory requirements.
• Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
• The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers

Education/ Experience
• A bachelor's degree preferred or a minimum of 3 years' experience in a customer facing role in lieu of a degree.
• A demonstrated ability to lead and manage cross-functional teams/projects, absorb information, develop creative/practical business solutions, and achieve desired results in a highly technical, operational environment is required.
• Excellent analytical, organizational, and time management skills with the ability to manage a diverse range of projects simultaneously.
• Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.
Preferred Qualifications
• Possesses knowledge and understanding of electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively.
• Knowledge of the Rhode Island NET metering, Renewable Energy Growth and Shared Solar programs is required.
• Knowledge and understanding of customer systems and billing procedures.
• Exposure to Rhode Island regulatory requirements

  • Solar Customer Support Specialist

    2 days ago

    Providence, United States AGM Tech Solutions Full time

    AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring a Solar Customer Support Specialist Hybrid/Remote: This role is hybrid in Cumberland, RI. Schedule would be home for 2 weeks, then in office for 1 week. The start of In office week is week of December 9th. Position Title: Solar Customer Support Specialist Position...

  • Solar Customer Support Specialist

    2 days ago

    Providence, United States AGM Tech Solutions Full time

    AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring a Solar Customer Support Specialist Hybrid/Remote: This role is hybrid in Cumberland, RI. Schedule would be home for 2 weeks, then in office for 1 week. The start of In office week is week of December 9th. Position Title: Solar Customer Support Specialist Position...

  • Solar Customer Support Specialist

    1 day ago

    Providence, United States Pinnacle Group Full time

    Position: Solar Customer Support Specialist Location: Cumberland, RI (Hybrid Schedule - Schedule would be home for 2 weeks, then in office for 1 week) 12 Months contractJob Description: Purpose: This position is responsible for the development and maintenance of electric distribution equipment specifications, overhead and underground construction...

  • Roofing Sales Consultant

    4 weeks ago

    Providence, Rhode Island, United States Trinity Solar Careers Full time

    Unlock Your Earning Potential with Trinity Solar's Roofing DivisionEarn up to $200K per year and propel your career with Trinity Solar's Roofing Division. Our dynamic team is expanding, and we're seeking In-Home Roofing Sales Consultants to join our standalone Roofing Division.Key Responsibilities:Drive in-home sales through targeted area canvassingRun...

  • Solar Appointment Setter

    4 weeks ago

    Providence, United States Sunrun Full time

    Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.Do you believe in a sustainable future where everyone can access the power they need, whenever...

  • Field Service Technician

    1 week ago

    Providence, RI, United States Sungrow Power Supply Co., Ltd. Full time

    About Sungrow:Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the...

  • IT Support Specialist

    3 weeks ago

    Providence, Rhode Island, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Technical Service Desk Analyst, you will be the first point of contact for customers requiring technical assistance via phone or email.Key ResponsibilitiesPerform troubleshooting using various diagnostic techniques to resolve technical hardware and software...

  • IT Support Specialist

    4 weeks ago

    Providence, Rhode Island, United States Semper Home Loans Full time

    Job Title: IT Support SpecialistSemper Home Loans is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for managing and maintaining our network and administrative technology systems.Key Responsibilities:Support and maintain network servers, network systems, network security, and network...

  • Shelter Support Specialist

    4 weeks ago

    Providence, Rhode Island, United States Crossroads Rhode Island Full time

    Job Summary: We are seeking a Shelter Support Specialist to assist with daily shelter operations at Crossroads Rhode Island. The successful candidate will work closely with the Shelter Supervisor to ensure the smooth operation of the shelter. This includes preparing rooms for clients, facilitating sleeping arrangements and storage of personal items, and...

  • Senior Desktop Support Specialist

    4 weeks ago

    Providence, Rhode Island, United States Judge Group, Inc. Full time

    Job Summary:We are seeking a highly skilled Sr. Desktop Support Specialist to join our team at The Judge Group, Inc. In this role, you will be responsible for the configuration, installation, and support of hardware and software infrastructure, teleconferencing, mobile devices, and peripherals.Key Responsibilities:- Configure and install hardware and...

  • Sr. Desktop Support Specialist

    1 month ago

    Providence, United States Judge Group, Inc. Full time

    Location: Providence, RI Salary: Negotiable Description: Our client is currently seeking a Sr. Desktop Support Specialist--ON SITE 5 days a week in Providence RI....must live in commutable distanceOn behalf of the Judge Group our client is seeking a Sr. Desktop Support Specialist. In this role you will be responsible for the configuration, installation...

  • Customer Service Specialist

    1 week ago

    Providence, United States Manufacturing Company Full time

    About the job Customer Service Specialist We are seeking a motivated and enthusiastic Customer Service Admin to join our dynamic team! In this role, you will provide exceptional administrative support while delivering top-notch customer service. No prior experience is required; we are happy to provide full training. If you are eager to learn and grow within...

  • Technical Support Specialist

    4 weeks ago

    Providence, Rhode Island, United States Indotronix International Corporation Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Indotronix International Corporation. As a Technical Support Specialist, you will be responsible for providing daily technical support to clients who experience technical difficulties while using various technologies within our...

  • Client Support Specialist

    4 weeks ago

    Providence, Rhode Island, United States Crossroads Rhode Island Full time

    Job Title: Client Support SpecialistAt Crossroads Rhode Island, we are seeking a highly motivated and compassionate Client Support Specialist to join our team. As a key member of our support services team, you will play a vital role in providing assistance and support to our clients and tenants.Key Responsibilities:Advocate for the mission and values of...

  • Medical Support Specialist

    3 weeks ago

    Providence, Rhode Island, United States Women & Infants Hospital Full time

    Job SummaryThe Medical Support Specialist at Women & Infants Hospital provides clinical and office support to the department. Key responsibilities include direct patient interaction, maintaining office systems, and assisting with various clinical functions and procedures. Additionally, the specialist will provide clerical support to staff and perform other...

  • Medical Support Specialist

    3 weeks ago

    Providence, Rhode Island, United States Women & Infants Hospital Full time

    Job Summary:The Medical Support Specialist at Women & Infants Hospital provides clinical and office support to the department. Key responsibilities include direct patient interaction, maintaining office systems, and assisting with various clinical functions and procedures. Additionally, the specialist will provide clerical support to staff and perform other...

  • Customer Service Engineer

    4 weeks ago

    Providence, Rhode Island, United States IT Concepts Full time

    Job DescriptionIT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for computer systems and equipmentAssist in...

  • Electrical Installation Specialist

    3 weeks ago

    Providence, Rhode Island, United States Summit Energy Group Full time

    Company Overview: At Summit Energy Group, our core values empower people and drive growth. With years of industry experience and cutting-edge technology, we're a fast-growing industry leader seeking talented individuals to join our Electrical team. Check out more about us here - #wesummittogether #summitenergy. Are you interested in a culture focused on...

  • School Support Specialist

    4 weeks ago

    Providence, Rhode Island, United States Soliant Full time

    Job OverviewWe are seeking a highly motivated and experienced School Support Specialist to join our team at Soliant. This is a full-time position with ASAP start and end of school year schedule.Key Responsibilities:Provide support to students with special needs in a school-based settingCollaborate with teachers and other staff members to develop and...

  • IT Support Specialist

    4 weeks ago

    Lower Providence Twp, United States Mitchell Martin Full time

    Job Title: IT Support SpecialistOur client, a leading musculoskeletal solutions company, is seeking an IT Support Specialist to join their team. This role will provide technical support via phone, email, and web for Network and Software related issues.Key Responsibilities:Provide prompt and courteous technical support to customers via phone and...