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Customer Service Representative

4 weeks ago

Kennett Square, Pennsylvania, United States Caliber Collision Full time

Service Center

Kennett Square

JOB SUMMARY

Caliber Collision has an immediate opening for a Customer Service Representative to perform all-purpose duties, including greeting and providing exceptional customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

BENEFITS OF JOINING CALIBER

  • Benefits from day one: Immediately eligible for medical, dental, and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • Paid Vacation & Holidays – Begin accruing day 1
  • Career growth opportunities – We promote from within
  • A career for life – You'll gain hands-on experience within a production shop

REQUIREMENTS

  • 1+ years of experience within a customer-facing environment
  • Must be able to pass all pre-employment screenings, including background checks

ABILITIES/SKILLS/KNOWLEDGE

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including one of the nation's largest auto collision repair providers across 41 states; for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care – offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely – and back to the rhythm of their lives – every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers' Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.